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Meet Kiki and the Professors


Dr. Kiki Koutmeridou

Kiki is DonorVoice’s resident behavioural scientist. She’s spent years applying her expertise directly with clients all around the world with an unparalleled track record of success. Her role covers campaign strategy, leading research projects and application of behavioral principles to fundraising.

With an MSc in Neuroscience, a PhD in Cognitive Psychology and, as former head of two applied behavioral science units, Kiki expertly applies academic understanding to real world fundraising challenges.

 

Prof. Peter Ayton

Peter Ayton is professor of Psychology at City, University of London where he has been since 1992.

His research is concerned with the empirical investigation of human judgment and decision – particularly risk perception, decision-making under uncertainty and fallacies in thinking.

Peter has also held visiting appointments at Carnegie-Mellon University; UCLA, INSEAD; Princeton University; University of Mannheim and the Max Planck Institute for Human Development, Berlin.

 

Prof. Hengchen Dai

Hengchen Dai is an Assistant Professor of Management and Organizations as well as a faculty member in the Behavioral Decision Making area at Anderson School of Management at UCLA.   She has published at leading management and social science journals such as Academy of Management Journal, Management Science, The Journal of Applied Psychology, and Psychological Science. Her research has been covered in major media outlets such as The Financial Times, Harvard Business Review, The Huffington Post, The New York Times, and The New Yorker.

Dai received her undergraduate degree from Peking University in Economics and Psychology and her Ph.D. from the Department of Operations, Information, and Decisions at the Wharton School at University of Pennsylvania. Prior to Anderson, Hengchen was an Assistant Professor of Organization Behavior at Olin Business School at Washington University in St. Louis.

 

Prof. Ayelet Gneezy

Ayelet Gneezy is an Associate Professor of Behavioral Sciences and Marketing at UCSD.  Professor Gneezy received her Ph.D. from the Booth School of Business at the University of Chicago, immediately after which she joined the Rady School of Management at UCSD. Prior to obtaining her Ph.D., Professor Gneezy earned an MBA in the Netherlands, and then returned to Israel to manage the strategic planning department in DataPro Proximity (a subsidiary of BBDO Worldwide).

Professor Gneezy’s research has been published in a number of leading academic journals, including Science, PNAS, the Journal of Marketing Research, and the Journal of Consumer Research, and has been covered in media outlets such as The Wall Street Journal, the New York Times, Scientific American, and the Atlantic.  She teaches Marketing Communications, Social Entrepreneurship and Consumer Behavior to MBA students.

 

Prof. David Reinstein

David Reinstein is an academic economist and associate professor at the University of Exeter. His research focuses on determinants and motivators of charitable giving and other-regarding behavior.

David is currently working on an ESRC-funded research and impact project “Innovations in Effective Fundraising”, jointly with the Centre for Effective Altruism. He is helping to build a collaborative wiki (see innovationsinfundraising.org) to aggregate and organize information on “what works” in enhancing effective giving. He is also working with employers, charities and advocates to test and pilot “Give if You Win”, a fundraising tool arising from his latest research (see giveifyouwin.org).

 

Prof. Enrico Rubaltelli

Enrico is assistant professor of cognitive psychology at the Department of Developmental and Socialization Psychology at the University of Padova. He earned a PhD in cognitive sciences at the University of Padova in 2006. His research interests include judgment and decision-making in fields such as altruism and prosocial behavior, finance, cheating, poverty and risk perception with particular focus on terrorism. Most of his research investigates how emotions influence economic decision-making.

Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q:We are struggling with acquistion. During our biggest community campaign, a colleague is suggesting that we have a QR code directing donors to a donate page that does not capture donor information – just a donation and an email address. We won’t be able to post any of these new doors our lvoely newsletters, or thank you letters. We’ll likely never hear from them again. What’s the best method to get this team to see the importance about a donor vs a donation?

    Thanks so much for raising this. Yes, capturing donor information can be helpful for stewardship like newsletters, thank-you letters, impact updates. But how you ask matters. Forcing full data capture introduces friction that can significantly depress conversion, many donors may simply abandon the process. Beyond the friction itself, required fields also shift the emotional experience […]

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    Q: Should we include “Giving Tuesday” in the subject lines for the emails that are going out before Giving Tuesday?

    Unlike holidays that everyone already knows, Giving Tuesday is a created event. Many donors recognize the name but not the exact timing, so referencing it becomes a helpful cue. It serves as a reminder and taps into social norm activation (“everyone’s giving today”), which boosts response. However, we still want it paired with the mission, […]

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    Q: can we pull the match language into the subject lines? Or this should be an A/B test?

    When a subject line leads with the match (“Your gift matched!”), it risks triggering market-norm thinking: the sense that giving is a financial transaction rather than an act rooted in values, identity, and care. This shift reduces intrinsic motivation and, over time, can weaken donor satisfaction and long-term engagement. It also makes the email indistinguishable […]

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    Q: Our mid-level donor team removed the QR code from the DM donation form that links to the donation page, but have left the URL for them to type it in manually. Not sure why they are adding a barrier to the donation process for a higher value donor – but I have to ask – is there any proof – either way – if a QR donation code reduces MV online giving, has any effect on their donation amount, has any effect on off line donations? Thank you….

    There’s no evidence that QR codes suppress mid-value giving; all available research suggests they either help or have no negative effect. In fact, behavioral and usability research consistently shows the opposite: reducing friction at any point in the donation process increases completion rates and total response. And that has nothing to do with capacity and […]

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    Q: How can we effectively use behavioral science to help shift our Board’s mindset. The majority are extremely resistant to asking their networks or sharing their contact lists with us, even after a candid discussion with an external lay leader who has been training boards with her fantastic Fundraising isn’t the F Word! workshop. We have also offered to use our automated email tool to send their appeals from their own email. It is so frustrating. We even have 2 Board members and the chair trying put some accountability on them for our big event but people are not really moving!

    What you’re experiencing is very common. Resistance often isn’t about capability, but about motivation quality. If board members feel pushed into fundraising, that triggers controlled motivation (low quality motivation) i.e. obligation, guilt, or fear of judgment, which often results in avoidance. Instead, we need to create conditions for volitional motivation (high quality motivation) by satisfying […]

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    Q: Copywriters often argue the ask should appear on the first page, but that usually breaks the story in two. With a one-sided letter the ask is always on page one, but with a two-sided letter it may fall on the second page—do results differ? Has your appeal structure been tested on both one-sided and two-sided letters? I just read the article Your Appeal Outline: Thoughtful Strategy or Random Spasm?

    That’s a really thoughtful question, and you’re not the first to raise it. Many of our clients have been cautious about placing the ask at the very end. To address their concern, we’ve tested both approaches, and the results are clear: when the ask comes last, even if that means it appears on the second […]

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