Acquisition: Innovation, Risk, Cowardice And Failure
We’re now about half way through this series on Acquisition. In the next half I’m about to weigh in with more thoughts on the innovative and the risky.
Of course I’m mindful of the fact that risk and change make most folks uncomfortable and even sometimes hostile. Nowhere is this truer than in our sector, which is probably the least innovative and risk averse in the universe.
Well, maybe Accountancy beats our no-risk tolerance, but then I don’t pretend to know much about that sector so I’ll stick with ours.
There’s a peculiar — and to most fundraisers — a positive but little known trait to being labeled a ‘loser’: It’s the first step to re-invention – the first step on the path to success and victory.
A week or so ago, Tom wrote a post — Nonprofit Failure Is Too Rare — borrowing from marketer Seth Godin.
Why indeed do so many in our trade resist innovation and the risk it entails. Is it because of CEOs or Boards? If so, there’s always the opportunity to look for work elsewhere.
Is it because we don’t know enough to effectively calculate and decide on what risks are worth it? That’s surely legitimate up to a point, but almost everyone has access to information and resources (Yay! Agitator) that can help mitigate against disastrous risk.
Or is it cowardice — or heaven forbid sloth — masquerading in the guise of ‘not enough time’ or ‘we’ve tried this before’? My guess, with apologies if I’m falsely insulting anyone, is that the truth lies here.
Of course no one should take needless, un-analyzed risks. But neither should cowardice strike, only to find heads buried in the sand as the parade of new ideas passes by.
I’ve been thinking a lot about how much mitigation — elimination or reduction of risk — is necessary to get folks off their fearful butts and moving forward to grasp the potential brass ring.
That’s why I turned to the Agitator itself (always a good port in the stormy sea of uncertainty) and noted a dialogue between Anne Ibach of Oregon Public Broadcasting and Kevin Schulman of DonorVoice. The back and forth involved an innovative tool to improve the testing of direct response offers while reducing time, cost and risk and the usual push back against anything new.
What struck me was that Kevin offered Anne a risk-free deal. In the face of her skepticism and reticence he said, in essence, “I’ll risk the cost of this effort if you’ll pay me when my results out-perform yours.”
I don’t know whether they struck a deal or not. Regardless, this example is important.
Many suppliers of services who have invested substantial money and time are willing to put their wallets on the line. My question is how many nonprofits are willing to take advantage of this?
My guess is not many, and I wonder why.
Have we become so lazy or stuck in some repetitive groove that innovation and change no longer excite and motivate us to perform faster, cheaper and better? Have we become risk-averse slugs just doing time until we retire, are kicked out, the next job offer appears, or the universe ends? Whichever comes first?
From my vantage point, if someone offers me a no-risk deal that I only have to pay for when the results come in, I’ll take it. Why not? All it costs is my time and they’ll probably even buy me lunch.
So, as I outline the posts I’m about to write for the second half of the Acquisition Series, I’m curious: What are you seeing by way of pay-for-performance out there?
I remember years ago when Tom offered to place ads and handle the pledge conversions for People For the American Way’s first TV fundraising campaign … for a percentage of funds actually raised. Both PFAW and Tom did fine.
Are those days gone?
And what do you think about it? Are you willing to explore a ‘no-risk’, risk free proposition?
Roger
While I am now a full-time copywriter and have worked agency side, most of my career has been as a membership or annual giving director in NPOs. And I have to say that it may be risk aversion or even sloth for some. But what I faced was a very limited budget that Finance was always looking to cut. I also always had a very ambitious revenue budget, usually not created by my forecasts, that I needed to fulfill.
So, I needed results to justify my work. I resisted out of the box testing because I knew there would be trouble if something tanked at that six month fiscal review, as well as cuts in my budget nine months into the fiscal year. You have no idea what kind of battles go on inside many agencies just to get any mail sanctioned.
This is a very interesting issue. In Australia, the whole notion of pay-by-results or a percentage of income for fundraising is seen as deeply unethical. Yet all face-to-face fundraising is done on a pay-by-results basis.
I think payment-by-results would really call some consultants to account.
But it’s not just on the agency side that there’s an issue – there is huge pressure inside charities to never make a mistake. That kind of attitude totally kills innovation – and yet we know that one of the things that the human brain craves (and responds to) is novelty.
As a result, we too often see pedestrian fundraising with average results.
The other factor in this is the media – there is so much scrutiny on charities for supposedly ‘wasting’ money on fundraising (be different if they had any idea about the commercial realities) that Boards are terrified of being seen to take any kind of risk.
Coupled with that, Boards frequently don’t understand the commercial realities of fundraising themselves – that you have to invest to get new customers (and invest to keep them).
I agree with Fern Sanford – I’ve seen too many charities set budgets based on what financial controllers want them to get, rather than what can actually be achieved from a fundraising point of view (ie no investment in acquisition but huge acquisition goals).
[…] Those thoughts and discussions led me to wonder just how many, if not most, charities would benefit from just such a fund being created by their board and leadership. Roger has implored this numerous times in his Agitator posts. One of my favorites is this recent one regarding the use of special funds to drive growth and innovation in our beloved sector. Another Roger post/rant I loved is his one on the fear of failure. […]