Advocacy Fundraising

Are They Coming for Your Organization?

Just as I was calming down from my rant on tv’s coronavirus carnival barkers I opened a note from Nick Ellinger, who’s now over at Moore seeking asylum after fleeing the commotion here at The Agitator. When Nick writes, I read. Accompanying his note was a piece titled Anti-overhead is anti-charity. It’s a disturbing reminder […]

Learn More May 13, 2020

Getting More From Digital: Donor Conversion

In an earlier post announcing release of the Blackbaud Institute’s of the 2019 Charitable Giving Report I noted that the growth in online giving was up +6.8% compared to just 1% growth for offline in 2019. Fearing this statistic might spur some readers (or more likely their board members or CEOs) to rush off and […]

Learn More February 28, 2020

Audience Building Outside of Google and Facebook

So far this week we’ve painted a darkening picture on how to build your audience with the Goofle and Facebook behemoths.. How about some good news and some good places to build your audience? A few thoughts: Twitter. Last year, Facebook eliminated a decent amount of third-party data from ad targeting (likely because they had […]

Learn More November 8, 2019

Audience Building and Facebook

There are a few big reasons, as with Google, why the initial gold rush window with Facebook is closing. Replaced organic reach. We know that organic reach on Facebook is nearly non-existent – instead it’s pay-to-play. We noted this in our constituent acquisition white paper and the big brands are acting on it. There are […]

Learn More November 6, 2019

Agitators Out on Strike

Today we’re shutting down the Agitator Global HQ and heading out to participate in today’s international climate strike. You’ll recall when Greta Thunberg, a Swedish school student, sat in front of the Swedish parliament building with her hand-painted “Skolstrejk för klimatet” sign, she kick-started a worldwide movement. It wasn’t the first time school […]

Learn More September 20, 2019

Top Two Excuses for 2019 Income Shortfalls

We’re 7 months through the year. Those whose fiscal year ended June 30thare now preparing their year-end board reports. Those whose fiscal year finishes on December 31stare figuring out how to close whatever income gap is likely. About this time each summer I stick a Post-it note on the edge of my screen with what I […]

Learn More August 2, 2019

My Last Email

No, I’m not about to quit. But, when the message popped up in my inbox from Sen. Amy Klobuchar with the subject line reading “My last email” I initially thought she was throwing in the towel. Not so. She was simply noting that this was her “last email before the first FEC deadline of this […]

Learn More July 19, 2019

Revolutionary Fundraising

On July 4th we Americans will celebrate our Independence Day, called such because Amxit is a mouthful. I wanted to focus on the fundraisers – as ever, the real unsung heroes of the revolution. The techniques and the situation may sound very modern… Urgent need. In 1780, the Continental Army surrendered Charleston to the British […]

Learn More July 3, 2019

The Power of Auto-Renewal: Why Are You Waiting?

I grew up among the Pennsylvania Dutch who constantly reminded me, “We grow too old soon and too late smart.” They might as well have had fundraisers in mind because it takes us lots and lots of time to adopt the proven best practices of others. Too much time. Too much lost donor loyalty and […]

Learn More May 28, 2019

Turbocharge Your Direct Mail and Digital

In anticipation of the 50thanniversary of the founding of Common Cause, the first of the modern, nonpartisan citizens’ advocacy organizations, I’m going through my files and pulling out the direct mail packages and ads we used to launch the organization. With a war raging in Vietnam, Richard Nixon in the White House, a hopelessly paralyzed […]

Learn More May 6, 2019

Ask A Behavioral Scientist

Behavioral Science Q & A

Q:We are struggling with acquistion. During our biggest community campaign, a colleague is suggesting that we have a QR code directing donors to a donate page that does not capture donor information – just a donation and an email address. We won’t be able to post any of these new doors our lvoely newsletters, or thank you letters. We’ll likely never hear from them again. What’s the best method to get this team to see the importance about a donor vs a donation?

Thanks so much for raising this. Yes, capturing donor information can be helpful for stewardship like newsletters, thank-you letters, impact updates. But how you ask matters. Forcing full data capture introduces friction that can significantly depress conversion, many donors may simply abandon the process. Beyond the friction itself, required fields also shift the emotional experience […]

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Q: Should we include “Giving Tuesday” in the subject lines for the emails that are going out before Giving Tuesday?

Unlike holidays that everyone already knows, Giving Tuesday is a created event. Many donors recognize the name but not the exact timing, so referencing it becomes a helpful cue. It serves as a reminder and taps into social norm activation (“everyone’s giving today”), which boosts response. However, we still want it paired with the mission, […]

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Q: can we pull the match language into the subject lines? Or this should be an A/B test?

When a subject line leads with the match (“Your gift matched!”), it risks triggering market-norm thinking: the sense that giving is a financial transaction rather than an act rooted in values, identity, and care. This shift reduces intrinsic motivation and, over time, can weaken donor satisfaction and long-term engagement. It also makes the email indistinguishable […]

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Q: Our mid-level donor team removed the QR code from the DM donation form that links to the donation page, but have left the URL for them to type it in manually. Not sure why they are adding a barrier to the donation process for a higher value donor – but I have to ask – is there any proof – either way – if a QR donation code reduces MV online giving, has any effect on their donation amount, has any effect on off line donations? Thank you….

There’s no evidence that QR codes suppress mid-value giving; all available research suggests they either help or have no negative effect. In fact, behavioral and usability research consistently shows the opposite: reducing friction at any point in the donation process increases completion rates and total response. And that has nothing to do with capacity and […]

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Q: How can we effectively use behavioral science to help shift our Board’s mindset. The majority are extremely resistant to asking their networks or sharing their contact lists with us, even after a candid discussion with an external lay leader who has been training boards with her fantastic Fundraising isn’t the F Word! workshop. We have also offered to use our automated email tool to send their appeals from their own email. It is so frustrating. We even have 2 Board members and the chair trying put some accountability on them for our big event but people are not really moving!

What you’re experiencing is very common. Resistance often isn’t about capability, but about motivation quality. If board members feel pushed into fundraising, that triggers controlled motivation (low quality motivation) i.e. obligation, guilt, or fear of judgment, which often results in avoidance. Instead, we need to create conditions for volitional motivation (high quality motivation) by satisfying […]

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Q: Copywriters often argue the ask should appear on the first page, but that usually breaks the story in two. With a one-sided letter the ask is always on page one, but with a two-sided letter it may fall on the second page—do results differ? Has your appeal structure been tested on both one-sided and two-sided letters? I just read the article Your Appeal Outline: Thoughtful Strategy or Random Spasm?

That’s a really thoughtful question, and you’re not the first to raise it. Many of our clients have been cautious about placing the ask at the very end. To address their concern, we’ve tested both approaches, and the results are clear: when the ask comes last, even if that means it appears on the second […]

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