Breaking Out of the Status Quo

#RE-GIFTING MONDAY

#RE-GIFTING MONDAY marks the kickoff of an unknown two-week holiday seen only on The Agitator’s editorial calendar. It’s unlike the seasonal “re-gifting” process where folks pass along gifts they’ve previously received ( ugly sweaters, a vase from a distant aunt, the silk tie or scarf that doesn’t match anything in your wardrobe). With Agitator Re-gifting we’re […]

Learn More December 18, 2017

Killing the One-Size-Fits-All Onboard

Consider these donors to a disease organization: She’s a researcher working on your disease. You featured some of her research in your newsletter and she was reminded to give you a donation. She was diagnosed with the disease you are working to eradicate. She found tips on management and coping on your web site and […]

Learn More December 14, 2017

What to Listen for in Donor Onboarding

“Most people do not listen with the intent to understand; they listen with the intent to reply.” ― Stephen R. Covey In the previous on boarding post I emphasized the imperative to listen as soon as possible. But that brings up the question: listen for what? There are several variables that, when learned from donors during the […]

Learn More December 13, 2017

Onboarding: The Fierce Urgency of Listening

The unofficial motto of Seinfeld, according to Larry David, was “No hugging, no learning.” In short, there would be no growth in relationships and characters. (For the young’un’s, Seinfeld was a 90s observational comedy show from that guy who talks to comedians in cars while drinking coffee, the titular Veep, and some other people.) Because we […]

Learn More December 12, 2017

The Most Important Step in Donor Acquisition

#Giving Tuesday 2017 is now in the rearview mirror. So, we’ll be using this week to explore the proper onboarding of new donors from that event and the overall importance of proper onboarding generally. First, a brief reprise of #GivingTuesday that you might want to bookmark in thinking about that event next year. In Thank […]

Learn More December 11, 2017

Getting a Fresh Start for Your Organization

At the beginning of the week, Roger talked about behavioral science cues and how they can help you boost year-end giving. Today, I’m going to cheat just a bit and move the conversation a few days forward: what do you do at the beginning of the year? After the hangover wears off for those who […]

Learn More December 8, 2017

A Soggy Box of Matches

Last year, I made the mistake of subscribing to the email newsletters of the top 100 nonprofits in the United States for end-of-year giving. The summary version of this story is that the average organization sent ten emails during December. And the emails were tough to differentiate by organization. For #Giving Tuesday almost every organization […]

Learn More December 5, 2017

Change, It Is a Comin’

Over the next two months we’ll be working behind the scenes on changes and additions to The Agitator. Changes in how we organize and present information. Additions to our content and additions in the opportunities for reader engagement. Our editorial content will primarily focus on our view of the changes we see as essential if […]

Learn More December 4, 2017

Time To Go To Jail?

It’s been years since I was tear-gassed, arrested and tossed in jail for something worth fighting for. And the same holds for the leaders of most causes I support. Is that a sign that most nonprofits have become too much a part of the establishment, too much a part of the problem? In short, is it […]

Learn More November 27, 2017

The Las Vegas Massacre And Fundraising

“All I’ve Seen is a Bed and a Doctor Bill” — Loretta Lynn “Your flag decal won’t get you into heaven anymore” — John Prine Stick with me. This musical tour really is about fundraising. No sooner had the last shots blanketed the horrendous carnage in Las Vegas than the fair and balanced folks at […]

Learn More October 10, 2017

Ask A Behavioral Scientist

Behavioral Science Q & A

Q:We are struggling with acquistion. During our biggest community campaign, a colleague is suggesting that we have a QR code directing donors to a donate page that does not capture donor information – just a donation and an email address. We won’t be able to post any of these new doors our lvoely newsletters, or thank you letters. We’ll likely never hear from them again. What’s the best method to get this team to see the importance about a donor vs a donation?

Thanks so much for raising this. Yes, capturing donor information can be helpful for stewardship like newsletters, thank-you letters, impact updates. But how you ask matters. Forcing full data capture introduces friction that can significantly depress conversion, many donors may simply abandon the process. Beyond the friction itself, required fields also shift the emotional experience […]

Read Full Answer

Q: Should we include “Giving Tuesday” in the subject lines for the emails that are going out before Giving Tuesday?

Unlike holidays that everyone already knows, Giving Tuesday is a created event. Many donors recognize the name but not the exact timing, so referencing it becomes a helpful cue. It serves as a reminder and taps into social norm activation (“everyone’s giving today”), which boosts response. However, we still want it paired with the mission, […]

Read Full Answer

Q: can we pull the match language into the subject lines? Or this should be an A/B test?

When a subject line leads with the match (“Your gift matched!”), it risks triggering market-norm thinking: the sense that giving is a financial transaction rather than an act rooted in values, identity, and care. This shift reduces intrinsic motivation and, over time, can weaken donor satisfaction and long-term engagement. It also makes the email indistinguishable […]

Read Full Answer

Q: Our mid-level donor team removed the QR code from the DM donation form that links to the donation page, but have left the URL for them to type it in manually. Not sure why they are adding a barrier to the donation process for a higher value donor – but I have to ask – is there any proof – either way – if a QR donation code reduces MV online giving, has any effect on their donation amount, has any effect on off line donations? Thank you….

There’s no evidence that QR codes suppress mid-value giving; all available research suggests they either help or have no negative effect. In fact, behavioral and usability research consistently shows the opposite: reducing friction at any point in the donation process increases completion rates and total response. And that has nothing to do with capacity and […]

Read Full Answer

Q: How can we effectively use behavioral science to help shift our Board’s mindset. The majority are extremely resistant to asking their networks or sharing their contact lists with us, even after a candid discussion with an external lay leader who has been training boards with her fantastic Fundraising isn’t the F Word! workshop. We have also offered to use our automated email tool to send their appeals from their own email. It is so frustrating. We even have 2 Board members and the chair trying put some accountability on them for our big event but people are not really moving!

What you’re experiencing is very common. Resistance often isn’t about capability, but about motivation quality. If board members feel pushed into fundraising, that triggers controlled motivation (low quality motivation) i.e. obligation, guilt, or fear of judgment, which often results in avoidance. Instead, we need to create conditions for volitional motivation (high quality motivation) by satisfying […]

Read Full Answer

Q: Copywriters often argue the ask should appear on the first page, but that usually breaks the story in two. With a one-sided letter the ask is always on page one, but with a two-sided letter it may fall on the second page—do results differ? Has your appeal structure been tested on both one-sided and two-sided letters? I just read the article Your Appeal Outline: Thoughtful Strategy or Random Spasm?

That’s a really thoughtful question, and you’re not the first to raise it. Many of our clients have been cautious about placing the ask at the very end. To address their concern, we’ve tested both approaches, and the results are clear: when the ask comes last, even if that means it appears on the second […]

Read Full Answer