Breaking Out of the Status Quo - Agitator

Board Meeting Swipe File

Time for a Money Revolution in the Board Room

Conventional wisdom in nonprofit board rooms, as best as I can tell, is that “in the midst of these uncertain political and economic times we should pull back”…”husband our resources”…”not be aggressive at a time like this”….and a thousand other cautionary excuses. Frankly, whether in good times or bad that’s usually the case because the […]

Learn More May 18, 2022

Ask Amounts: $.99 and Upgrading

We wrote last week about the allure of $.99 pricing in the consumer world and argued for testing with $.99’s in the ask string. The best test is appending education to your file (cheap, quick and easy) as proxy for numeracy, and having a split test since more numerate and less numerate people process prices […]

Learn More May 4, 2022

Earth Day 2022: The Fundraiser’s Carbon Shadow

Today marks the 52nd Earth Day. A most appropriate time for all us fundraisers to think about what we’re really doing –professionally, personally and collectively—to save our planet. Before I report on a pioneering climate change effort now being undertaken by a Canadian direct mail agency a brief review of how the cause of helping […]

Learn More April 22, 2022

Nonprofit-ness?

What makes a nonprofit a nonprofit? Is it the tax designation, its actions, its beneficiary or its aim? Academics and professionals in the field likely have sharp lines drawn between different actors, be it businesses, government, traditional, tax status defined charities and the growing 4th sector of social enterprise and entrepreneurship that often sidestep 501(c)(3)s. […]

Learn More April 18, 2022

How Do You Know Which Sustainers are At Risk of Quitting?

Everybody wants more regular, monthly givers but do you know what an at-risk regular giver looks like? The non-answer on this is a “clawback” in the F2F, canvassing world which quickly became the number one channel for sustainer acquisition in the States (pre-covid) and always was in many other countries. The clawback is a full […]

Learn More March 30, 2022

Back to Normal

Covid changed everything. For a little while. The prognosticators claiming otherwise were seemingly trying to outdo one another with their hyperbolic goobly gook. Here is one such hot-take, “that one can talk about a global synchronisation of human behaviour establishing a completely new, universal change of consumer patterns.” Uh, yeah, whatever. A nod to Mark […]

Learn More March 25, 2022

Don’t Ask if You Don’t Care About the Answers

Zero party data is the data that voluntarily comes from your donors. It’s their voice. You might say we built a company around the value of it. This data is proprietary, you don’t sell or trade it in the co-op mills taking in others’ mailing list laundry. You keep it to yourself and you use […]

Learn More March 16, 2022

Fundraising in Inflation and Under Threat of Nuclear War. 7 Survival Tips for 2022

Here we go again. The phone’s ringing, the email inbox dinging as colleagues attempt to figure out what to do in a world that more than ever seems to be falling apart. Over Agitator’s 15 years our readers have witnessed a litany of financial meltdowns (2008), pandemic disasters (2020) and now in 2022 inflation coupled […]

Learn More March 14, 2022

Fundraising Lessons From the Liberty Ship Innovation

Shipbuilding pre-WWII was akin to fundraising before mass market channels existed—highly bespoke and tailored to the buyer, time consuming and with non-scalable labor as the primary input. Necessity often being the mother of all invention, the shipbuilding industry in the United States underwent a radical transformation to meet the needs of the Allied cause. But […]

Learn More March 11, 2022

The Last Mile Matters

In supply chain world the last mile is that last step to get the Amazon package to your door. It’s notoriously expensive and cumbersome and it can be the difference between turning a profit or not. Your last mile equivalent is the paper or digital equivalent reply form. This last mile is a good place […]

Learn More March 4, 2022

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

Read Full Answer

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

Read Full Answer

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

Read Full Answer

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

Read Full Answer

Q: What are the three most important things to consider when designing a brilliant supporter journey?

There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]

Read Full Answer

Q: Is there any evidence that changes to the tax laws in the USA changed end of year giving behaviors? Previously, ~30% of US taxpayers filed itemized tax returns allowing them to receive a deduction for charitable giving. Tax law changed in 2017 so that now only ~10% itemize. This should mean tax year-end giving should not matter to millions of people for whom it used to matter. Is there any data evidence to support this?

I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]

Read Full Answer

Board Meeting Swipe File

Time for a Money Revolution in the Board Room

Ask Amounts: $.99 and Upgrading

Earth Day 2022: The Fundraiser’s Carbon Shadow

Nonprofit-ness?

How Do You Know Which Sustainers are At Risk of Quitting?

Back to Normal

Don’t Ask if You Don’t Care About the Answers

Fundraising in Inflation and Under Threat of Nuclear War. 7 Survival Tips for 2022

Fundraising Lessons From the Liberty Ship Innovation

The Last Mile Matters

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Q: What are the three most important things to consider when designing a brilliant supporter journey?

DonorVoice products

Commitment System

Donor Feedback Platform™

PreTest Tool

TouchPoint Mapping