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Communications

Are You Invisible?

From a recent post by marketing maven Seth Godin: "…someone’s worldview, how they feel about risk or other factors, is beyond your ability to change in the short run. Sell people something they’re interesting in buying. If you can’t leverage the worldview they already have, you are essentially invisible." This is another way of talking […]

Learn More April 23, 2010

See? Relevant Thank You Works

Last week we talked about going the extra mile to recognize donor loyalty. Here’s an illustration I didn’t want you to miss from Jessica Harrington at Schultz & Williams … "We’re absolutely doing this!  For one organization’s first renewal, we personalized the letter to the year the donor first joined and what was happening then […]

Learn More April 14, 2010

Terrible Fundraising Headline

I love Todd Cohen’s Philanthropy Journal. Excellent range of content. I’m a faithful reader. But I hate this March 26 headline: Fundraising out of sync with giving habits Todd’s story leads as follows: "Technology is changing the way people give, with different generations preferring to give in different ways, and nonprofits should adjust their fundraising […]

Learn More March 31, 2010

New Generational Giving Data

Convio has produced this valuable white paper on generational giving patterns. It’s based on a 2010 survey of 1500 recent donors to nonprofits. The paper is framed around four segments — Matures, Boomers, Gen X and Gen Y. It’s chock full of data on how different generations give, their giving amounts, how they interact with […]

Learn More March 26, 2010

Advice On Monthly Giving

Heaps of practical advice on monthly giving programs in this exchange between Lisa Sargent and Jo Sullivan. Jo grew ASPCA’s monthly giving program from 9,.000 donors to 140,000 in the span of ten years. That qualifies as success in my book! Jo talks about cultivation of monthy donors, who and when to invite, whether to […]

Learn More March 24, 2010

The Smallest Of Cues

Responding to our Boomers Reinventing 50  post, Sarah Spengler commented: "Tom – interesting that you should talk about AARP and their advertizing campaign:  I just received some materials from them, having joined. very recently.  Among their offerings are discounts on motorcycle insurance of all things.  THAT told me I was in the right place.  And […]

Learn More March 11, 2010

Spray And Pray

In the direct mail channel, the thoughtless, non-strategic practice of tossing as many appeals and acquisition pieces as an organization can afford — regardless of long-term result — is referred to as "burn and churn." I’ve railed about that in earlier posts. For those interested in keeping their "bad practices" lexicon up-to-date, the equivalent heedless […]

Learn More March 4, 2010

Checklist Heaven

Direct marketing guru Denny Hatch was so enthralled with The Checklist Manifesto by Atul Gawande that he updated his own direct marketer’s checklist. Denny’s checklist is 58 items long, so it’s pretty comprehensive. For example, here’s #2: Does your copy contain some or all of the 13 most powerful and evocative words in the English […]

Learn More March 3, 2010

A Reminder About Offer Testing

Here’s a brief article from the McKinsey Quarterly on "behavioral economics" … or why people make certain spending decisions and how they approach them. Each of the four principles/examples given relates to how a product is presented or priced in a retail context: 1. Make a product’s cost less painful. 2. Harness the power of […]

Learn More March 1, 2010

Online Video Inspiration from Tufts

The NY Times had an interesting article yesterday on how Tufts University was inviting applicants for admission to submit YouTube videos as part of their applications. Great idea! While enterprising students have been sending videos with their applications for some time at their own initiative, it appears Tufts is the first school to incorporate online […]

Learn More February 24, 2010

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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