• Home
  • Blog Posts
  • Behavioral Science
  • On Demand Webinars
  • Toolbox
  • Archives

Communications

What Makes You Special?

Yesterday I suggested that competition amongst nonprofits for the hearts, minds and pocketbooks of donors might become more fierce; that this would be good for the causes served; and this trend would force more attention to communicating the core defferentiating qualities of competing groups. In other words, your "story" had better be about why you […]

Learn More July 29, 2009

Wow, What A Goof!

Something possessed an Agitator reader to share this amazing goof with us. We’ll keep this person anonymous to protect the guilty, as well as the organization, to spare it (you’d all recognize it) the embarrassment. Here it is: "While with the [organization], I screwed up a letter back in the day of literally cutting and […]

Learn More July 27, 2009

Before You Write A Word!

We welcome a Guest Agitator today, copywriter Lisa Sargent (www.lisasargent.com). Lisa has a bone to pick with nonprofits who try to write effective fundraising copy — themselves or through consultants — without an explicit creative brief to provide the essential guidance. She’s right. Here’s Lisa … Will this letter win … or lose? I have […]

Learn More July 24, 2009

Fundraisers Adjust 2009 Strategies

Yesterday we reported the quantitative results from The Agitator’s Mid-Year Fundraising Assessment survey. Those responses indicated relative calm at this stage of the fundraising year. As Tom summarized: “Being an optimist, I would characterize the results as saying that seven-in-ten fundraisers believe their programs are holding their ground or improving.” As another optimist commented: “Good […]

Learn More July 23, 2009

Jeff Brooks To Charity Navigator: Shut Up!

In this recent post, Merkle creative director and blogger Jeff Brooks takes on Charity Navigator for whining about "junk mail" and for buying into the "myth that fundraising is a form of harassment." Right on Jeff! And he doesn’t just complain. He gives four very sound bits of advice for how you should deal with […]

Learn More July 6, 2009

Chuck Pruitt Is Mad!

Chuck Pruitt of A.B Data thinks the dire predictions of the death of direct mail are groundless. And he’s angry they seem to get such credence (though certainly that’s not the case in the annals of The Agitator … just Search our site using "direct mail’!). Chuck’s been around awhile, and his firm directed the […]

Learn More June 26, 2009

How To Write Good

C’mon, you really wanted to correct that headline, didn’t ya?  And it’s just that schoolmarm tendency in folks that makes for so much bad direct response fundraising copy. That’s the conclusion I draw from a fascinating dissertation by Frank C. Dickerson, Ph.D. as part of his doctoral studies at The Peter Drucker Management Center and […]

Learn More June 12, 2009

Direct Mail Is Dying. Again!

Here’s another prediction of the death of direct mail, as reported on frogloop. Says research firm Borrell, spending on direct mail will decline by 40% over the next five years. Get a move on direct mail fundraisers! In five years your medium will be dead. Just like radio. Forget this prediction. In fact, ignore all […]

Learn More June 1, 2009

Thank You, Thank You

Is there anything more important to fundraising than getting the second gift, and quickly? [OK, wise guys … other than getting the first gift?] If there is, I don’t know what it is. But I’m open to suggestion. Tell me. Here’s a great example of direct mail acknowledgment, courtesy of copywriters Deborah Block and Paul […]

Learn More May 11, 2009

Are You Getting Ready?

In a recent blog post, marketing maven Seth Godin predicted that 90% of sales will come from word of mouth or digital promotion by 2011. He asked: "How do you change what you’re doing today to be ready for that?" Think about it … can you imagine that 90% of your "sales" — i.e. donations, […]

Learn More April 21, 2009

<< 1 … 34 35 36 37 38 39 40 41 42 43 44 45 >>

Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

    Read Full Answer

    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

    Read Full Answer

    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

    Read Full Answer

    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

    Read Full Answer

    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

    Read Full Answer

    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

    Read Full Answer

    The Agitator Tool Box

    Ideas, applications, tools, processes, and case studies of break-through solutions in fundraising, including:



      • © Copyright 2005 - 2025, The Agitator. All Rights Reserved.
      • About Us
      • Privacy Policy
      • Sitemap
      • RSS Feed
      • We welcome your feedback!