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Breaking Out of the Status Quo

Is Mass Fundraising Extinct?

For the past 10 years The Agitator has sought to put meat on the jargon-ridden bones of the Donor-Centric skeleton.  That’s why we dwell so much on essential vertebrae of donor-centricity such as Donor Identity, Donor Psychology and Personality to name a few. Although this detail is essential in becoming truly donor-centric, it’s important to […]

Learn More February 7, 2022

The High Cost of Sacred Cows

Let’s make a wager.  I’m betting there’s no more than one out of every 1,000 disease or health care nonprofits in the world with the guts or leadership to follow the process I’m about to outline. It’s donor-centric but also so very, very counterintuitive to what most organizations would—but should—do. I’m certain (sadly) that my […]

Learn More January 28, 2022

Importance of Donor Experience in the Pandemic

Back in November we recommended to readers the event, Fundraising In The Tine Of Covid hosted by the UK’s Chartered Institute of Fundraising and prepared by their Supporter Experience Special Interest Group which aims to inspire and persuade organizations to improve their donors’ experience. Apparently, the event was a rousing success.  In fact, our friend Giles […]

Learn More January 13, 2021

A Twitter Tantrum to Read and Heed

Last year at this time I was moving along to finish  a Year in Review post when a Tweet storm caught my eye.  Usually, I ignore ‘em while writing, but this series struck a nerve.  In fact, it reveals how we so ignore and frustrate basic donor needs that I wonder how we even survive. […]

Learn More January 6, 2021

Reverse Engineering Your Way to Donor Centricity

Understanding the why of human behavior is best unearthed with data straight from our donors.  We call it zero-party, that which is voluntarily and knowingly given, typically via a survey. Contrary to the opinion of many, surveys are the best way to measure motivation and needs and innate traits that play a large role in […]

Learn More December 9, 2020

Does Your Donor Service Deliver “WOW!”?

Giving Tuesday– in the midst of a pandemic– coupled with notice of the tragic death of Tony Hsieh, founder and former CEO of Zappos, the online shoe seller,  reminds me that more than ever it’s again time hammer home the importance of great Donor Service. (Of course, the first step will be to promptly and […]

Learn More December 2, 2020

How To Write a Case for Support in One Week

Surprisingly few fundraisers –and boards, and CEOs and Comms directors—truly understand the difference between a Mission Statement: “Why we do what we do?” …a Vision Statement: “How things will be better.” …and a Case Statement: “Why should the donor care?” So, it’s not surprising that Tom Ahern on the first page of the first chapter […]

Learn More October 30, 2020

Seize This Digital Day

The Agitator firmly believes that as the economic and psychological pandemic fallout grows deeper and darker, so grows the need for greater and greater understanding and use of evidence-based testing and research. This is especially true in all things digital.   If ever there were a time for disciplined testing, reporting and sharing of online fundraising […]

Learn More September 18, 2020

The “Intention to Give” Giving Gap

There is an entire field of study, decades old, focused on the relationship between intention to do something and doing it – intended behavior vs. actual behavior. This is far more involved and practical than the too simplistic and quite misleading adage that  ‘people don’t do what they say’.  In fact, the intention to do […]

Learn More August 3, 2020

Is the Donor Missing From Your Giving Equation…And Your Fundraising?

Stick with this post.  By the end –following a somewhat wonky start –you’ll feel more control over your fundraising and relatedness to your donors. This is what the vast majority of giving formulas, albeit never expressed, look like: Giving = solicitation + random error (difference between your budgeted number and reality) (Remember algebra?  Don’t stop reading; […]

Learn More July 20, 2020

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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