Donor Identity - Agitator

Behavioral Science Posts

Deliberate Giving?

One. That’s likely the modal number of gift frequency for (cash, one-off) donors on your file. The average gifts per donor per year is ballpark 1.7. Really strong charities are slightly north of 2 and lousy ones are hovering a few tenths below the average. If you get cash donors to give twice per year […]

Learn More October 5, 2020

Need More Sustainers?

How about Telemarketing? More people are answering their phones these days. Contact rates are up. But, it takes more than contacts for TM success, especially if TM success is considered to be more than just conversion rates. You know you need to deliver Lifetime Value. DVCalling, the telemarketing arm of DVCanvass (and sister company to […]

Learn More October 2, 2020

Emotion and Fundraising: Will Any Emotion Do?

“People give based on emotion, not facts.” Some version of that statement is sacrosanct in marketing and fundraising. It begs several questions, not least of which is whether emotion is the cause or the goal. We know it to be the latter. But today’s post is to beg another question: what emotion? Will any emotion […]

Learn More September 28, 2020

How Do You Get Conservatives to Care As Much as Liberals About the Environment?

Answer: message to them differently. More specifically, conservatives and liberals can see themselves as equally moral (Identity) but for very different reasons. Much like there is a Big 5 of Personality that is trait-based and predictive of attitudes and beliefs (and in turn, behavior), there is another Big 5 in Morality that, not surprisingly, has […]

Learn More September 25, 2020

Cluster F****: Part Two

Our initial, Cluster F*** post wasn’t written with a sequel in mind but today’s example presented itself and thus a sequel was born. The most important part of the prior post and of this one as well is that the variables chosen to create these statistical clusters are all-important in creating (or avoiding) the garbage […]

Learn More September 16, 2020

The Great Telemarketing Comeback

In yesterday’s post, The Great Fundraising Comeback, I opined that in order to meet the future “we will need to start over”. I don’t mean begin from scratch—much of our knowledge and experience will prove durable and improvable– but I do mean we’ll be forced to look at first principles which means challenging virtually every […]

Learn More September 9, 2020

How Do You Find Out Why People Give?

For starters, don’t ask. Asking donors “why” they give tends to produce a lot of rationale or superficial answers. People are able to reliably cite their attitudes and provide insight on their experiences from interactions but rarely do they shed light on the cause of their behavior when directly prompted. A slightly better approach is […]

Learn More September 4, 2020

Are You Fundraising With a Sledgehammer While Looking Out the Rearview Mirror?

What do you know about your donors? Not generalities but specifics about your donors and why they support your cause? One generality common across most groups is that “our donors are older”. The precondition here is that younger people are less likely to stick around (and/or give in first place) than older people. If your […]

Learn More September 2, 2020

The Case for More Abstraction in Fundraising

People give to achieve a goal and reinforce their values. Those goals and values differ based on the subconscious Identity “hat” the donor is wearing (e.g. Globalist when considering a gift to UNICEF, Conservationist when giving to The Nature Conservancy, Dog lover when giving to the local humane society). But they aren’t really giving to […]

Learn More August 24, 2020

How to Move Your Donor Comms Plan From “More” to “Better” in 4 Steps

Imagine, instead of GDPR or opt-in requirements or any of the byzantine rules you may have on who to communicate to and when, the new rule was this: You aren’t allowed to communicate without knowing something meaningful about the person you were writing to? ‘Meaningful’ doesn’t mean a description of what they are, e.g. age, […]

Learn More August 17, 2020

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

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Q: What are the three most important things to consider when designing a brilliant supporter journey?

There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]

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Q: Is there any evidence that changes to the tax laws in the USA changed end of year giving behaviors? Previously, ~30% of US taxpayers filed itemized tax returns allowing them to receive a deduction for charitable giving. Tax law changed in 2017 so that now only ~10% itemize. This should mean tax year-end giving should not matter to millions of people for whom it used to matter. Is there any data evidence to support this?

I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]

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Behavioral Science Posts

Deliberate Giving?

Need More Sustainers?

Emotion and Fundraising: Will Any Emotion Do?

How Do You Get Conservatives to Care As Much as Liberals About the Environment?

Cluster F****: Part Two

The Great Telemarketing Comeback

How Do You Find Out Why People Give?

Are You Fundraising With a Sledgehammer While Looking Out the Rearview Mirror?

The Case for More Abstraction in Fundraising

How to Move Your Donor Comms Plan From “More” to “Better” in 4 Steps

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Q: What are the three most important things to consider when designing a brilliant supporter journey?

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