• Home
  • Blog Posts
  • Behavioral Science
  • On Demand Webinars
  • Toolbox
  • Archives

Behavioral Science Posts

Finding the Globalist Identity

Identities.   We all have lots of them.  Our personal identities are not statistical groupings with random variables available to create potpourri gibberish.  But sadly, that’s the route most agencies go and while that approach is deceptively alluring it’s still baseless nonsense. An Identity is something a person psychologically owns, a sense of self.  The best […]

Learn More April 12, 2021

F2F – More Bees with Honey (and stings too)

Face-to -face fundraising is a tough business, full of rejection.  Although your direct mail appeal gets rejected at an even higher rate (unopened, non-response) it’s less personal, less in your face (literally). Fundraisers need to be resilient.   If you can’t handle rejection, you can’t handle the gig. As a relevant aside, DVCanvass (our F2F and […]

Learn More March 29, 2021

Donor Autonomy on Steroids

Is there such a thing as giving too much control to donors? The sector generally operates as though donor control is bad at worst and undesirable at best    This sector norm is reflected in many conventional practices:  not publishing or promoting or making clear how donors names will be sold  eight ways to Sunday […]

Learn More February 26, 2021

How to Know If Your TM or F2F Sustainer Acquisition Meets Donor Needs

Over forty years of research and theory show people have three basic, psychological needs. Satisfying these needs makes donors more likely to stick around. The three are: Competence – feelings of effectiveness. For donors, it could mean feeling like they’re making a positive difference. It could also mean learning something new, for example, information about […]

Learn More December 11, 2020

Need More Sustainers?

How about Telemarketing?   More people are answering their phones these days.  Contact rates are up. But, it takes more than contacts for TM success, especially if TM success is considered to be more than just conversion rates. You know you need to deliver Lifetime Value. DVCalling, the telemarketing arm of DVCanvass (and sister company to […]

Learn More October 2, 2020

The Cheap Money Paradox

The pandemic should cause us all to re-think many fundraising “norms” –notably the value of money and what it means not only to donors but to nonprofits as well. In order to stimulate a Covid-stricken economy the U.S. Federal Reserve (and central banks elsewhere) has dramatically lowered interest rates and promised to keep them low […]

Learn More September 23, 2020

Should You Put the Next Dollar on Brand Building or Direct Response?

The answer is $.60 on brand, $.40 on direct response. Why? Because, as the curve below shows, that  60:40 split produces the optimum long-term benefit. The most financially beneficial, long-term effects are about growth, defined as profit and market share, not volume growth which is often a short-term activity delivering little to no improvement in […]

Learn More September 21, 2020

The Great Telemarketing Comeback

In yesterday’s post, The Great Fundraising Comeback, I opined that in order to meet the future “we will need to start over”.  I don’t mean begin from scratch—much of our knowledge and experience will prove durable and improvable– but I do mean we’ll be forced to look at first principles which means challenging virtually every […]

Learn More September 9, 2020

In Their Own Words: Satisfaction and Frustration in the Donor Experience

When donors have their psychological needs satisfied, they’re more likely to give and keep giving because they’ll really want to. We previously talked about donors’ basic psychological needs for autonomy, competence, and relatedness. As a quick refresher: autonomy refers to feelings of choice and volition; competence to feelings of making a positive difference, and relatedness […]

Learn More August 7, 2020

Great Monthly Giving Is In The Details

In the midst of all our ranting, pontificating and advice-giving it’s easy to overlook the fundamental importance of paying attention to details.  “So mundane” …” So below my pay grade” …” So what?” Everyone reading this knows down deep that indeed details do matter. And, if we’re going to succeed we have to make the […]

Learn More July 8, 2020

<< 1 2 3 4 5 >>

Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

    Read Full Answer

    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

    Read Full Answer

    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

    Read Full Answer

    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

    Read Full Answer

    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

    Read Full Answer

    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

    Read Full Answer

    DonorVoice products

    Commitment System

    Donor Feedback Platform™

    PreTest Tool

    TouchPoint Mapping



      • © Copyright 2005 - 2025, The Agitator. All Rights Reserved.
      • About Us
      • Privacy Policy
      • Sitemap
      • RSS Feed
      • We welcome your feedback!