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Advocacy Fundraising

Digital Donor Abuse

With another batch of primary elections behind us and more still ahead…with the future of Roe v. Wade and reproductive rights hanging in the balance…with heartbreaking scourge of mass shootings at schools and shopping centers…there’s barely time to ponder the ultimate fate of life as we know it either by pandemic, famine, flood, locusts, or […]

Learn More May 25, 2022

Time for a Money Revolution in the Board Room

Conventional wisdom in nonprofit board rooms, as best as I can tell,  is that “in the midst of these uncertain political and economic times we should pull back”…”husband our resources”…”not be aggressive at a time like this”….and a thousand other cautionary excuses. Frankly, whether in good times or bad that’s usually the case because  the […]

Learn More May 18, 2022

Are You Undermining Donor’s Sense of Control?

People give of time and treasure. We know this to be true.  A factoid in support:  Americans donate over $310 billion and volunteer 8.8 billion hours per year. If you take the median household income in the US (67k) and the average hours worked in a year you see that the hours given are worth […]

Learn More March 28, 2022

Personas?  Buyer Beware.

This post is sourced from an article I wrote for the Direct Marketing Association of Washington’s bi-monthly magazine, Marketing AdVents.  I encourage checking out the DMAW membership offer.  They produce a lot of good content with conferences, webinars and this publication. The only reason to group donors is because you believe you’ll be more financially […]

Learn More March 23, 2022

Half of All Impressions are Wasted

Attention Direct Marketers: This may seem like a branding post and the “soft” metrics of awareness and people liking your brand.  It is!  And that’s a big, big part of your job even if you aren’t actively putting time against it. Why?  All your direct marketing has much, much, much more immediate failure than success.  […]

Learn More March 2, 2022

2021 Shows Largest Increase in Giving Since 2012

Although we focus mainly on forward-looking developments in fundraising it’s also advisable to occasionally check the rear-view mirror to see what may be gaining on us or what we may have missed as we passed by on our way to the future. Benchmarks and macro-giving reports serve that function.  Unfortunately, sometimes the smug and self-content […]

Learn More February 18, 2022

Facebook Cancels Jesus, Judaism, Tucker Carlson, Rachael Maddow and God

To paraphrase Winston Churchill, “Facebook is the worst social media platform for marketing and fundraising except for all the others.” Make no mistake.  Facebook is  the world’s biggest fishing pond for fundraisers and marketers. Ignore it at your peril.  Use it at your peril. Anyone reading this who has ever done any fundraising or marketing […]

Learn More February 16, 2022

Donor Geography: West Coast is From Venus, Southeast is From Mars

We’ve written extensively about the Big Five of Personality psychology and how to measure Personality and use it to tailor messaging to get beyond the unsatisfying world of one-size-fits-all. ( See here, here and here.) Importance of Personality Why Personality?   It predicts health, morbidity, occupation, entrepreneurship rates, innovation, political values, regional stereotypes, income inequality and […]

Learn More November 12, 2021

Jiu-Jitsu Fundraising

An enemy is crystallizing.  It’s motivating.   “Rally the mostly satisfied, even-keeled moderates to storm the bastille.”,  said nobody ever. Does your organization have an enemy?  The rich, the establishment, the pro-this or con-that, the anti-whatever you stand for? Or maybe there’s just a big, prevailing message that has lots of air time, exposure or […]

Learn More November 5, 2021

“Only You Can Control Your Future.” [Navigation Chart for Fundraisers Enclosed]

The headline quotation is from the renowned fundraiser, Dr. Seuss. Well, even if he wasn’t a fundraiser Dr. Seuss’ advice is sound.  He’s not alone in warning about grabbing hold of and steering your organization’s destiny , as literally hundreds of Agitator  posts on the subject can attest. Enter the fascinating –and most helpful — […]

Learn More November 3, 2021

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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