Fundraising philosophy/profession

Are Americans Become Less Generous? What the Latest Research Tells Us.

This week the Generosity Commission released it’s long-anticipated report. You can download the full report titled, How and Why We Give. Here. The $ 2 million Report is among the most comprehensive surveys ever taken of our sector. The last time such a broad assessment of philanthropy was published was in 1975, with the release […]

Learn More September 23, 2024

We Grow Too Soon Old and Too Late Smart: Lessons from Botton Village

I grew up in the Pennsylvania Dutch part of the Keystone state, and there’s a saying from the folks around there. Perfect for this post: “We grow too soon old and too late smart.” This simple truth rings especially loud when I think of one of the best fundraising cases I’ve seen in my lifetime—a […]

Learn More September 16, 2024

Breaking Free of the Past

The summer of 2024 ended on Labor Day, but it was neither lazy nor hazy. It was busy—busy for advocacy and political fundraisers and for the media, both struggling in the churn of American politics. Watching the current state of American politics, especially the Presidential campaigns, we see how much has changed in politics and […]

Learn More September 4, 2024

700 X Match to Aid Widow of The Unknown Soldier

Monday’s opening of the Democratic National Convention in Chicago will do more than boost cable news channel ratings. It’ll open the floodgates even more to the incessant flood of digital appeals filling your donors’ inboxes and likely yours as well. Bobbing up with increasing frequency in that digital flood will be the sewage of the […]

Learn More August 19, 2024

The Evolution of Ken Burnett’s Vision

In the soft dawn of the early 1990s, Ken Burnett sat at a modest desk in the UK, his mind a whirlwind of thoughts about the future of fundraising. He was a man possessed by a vision. The vision would ultimately culminate in the first edition of Relationship Fundraising: A Donor-Based Approach to the Business […]

Learn More June 7, 2024

It’s Time to Steal

Today’s headlines seem like the work of a dystopian copy editor gone batshit crazy. Sadly, they’re real and reflect the reality on which they’re based. Here’s a sampling of just a few from last week “In Court, Porn Star Details Sex with President.” “VP Hopeful Continues Media Tour Despite Questions About Shooting Puppy.” “Democrats Save […]

Learn More May 13, 2024

Hal Malchow’s Last Campaign

No wonder my phone exploded yesterday. This headline explains why: “Hal Malchow Is Going to Die on Thursday. He has One Last Message for Democrats.” The subhead continued, “The pioneering Democratic consultant has been planning his death for decades.” In his inimitable style of facts salted with grace, compassion and deep knowledge of the American […]

Learn More March 18, 2024

From Ship Building to Ship Wrecking

Let’s face it, most fundraisers and the nonprofits they serve—along with virtually every other profession– are governed by motives beyond just the noble ones they claim. Nonprofits need to raise money to survive. Journalism is a business that needs to make money to survive. Political candidates need to raise money to campaign and win. Increasingly there […]

Learn More March 1, 2024

Final Giving Tuesday’23 Tip: Answer the Damn Phone

For our final Giving Tuesday tip of 2023 the headline above says it all. Answer the damn phone. In this giving season when many nonprofits receive as much as 1/3 of their total annual revenue, it’s particularly important to […]

Learn More November 20, 2023

Beware the Danger of Status Quo Fundraising

Direct response fundraisers face an uncertain future (declining number of donors, declining retention rates, increased costs, increased shortage of experienced staff are just a few of the troubling indicators). So, in figuring out how to navigate choppy waters it’s helpful to understand that the default position for most of our sector is to resist […]

Learn More October 16, 2023

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

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Q: What are the three most important things to consider when designing a brilliant supporter journey?

There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]

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Q: Is there any evidence that changes to the tax laws in the USA changed end of year giving behaviors? Previously, ~30% of US taxpayers filed itemized tax returns allowing them to receive a deduction for charitable giving. Tax law changed in 2017 so that now only ~10% itemize. This should mean tax year-end giving should not matter to millions of people for whom it used to matter. Is there any data evidence to support this?

I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]

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