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Breaking Out of the Status Quo

Fat on the Ends, Skinny in the Middle

Here at The Agitator, we don’t subscribe to the “we told you so” mindset. BUT…14 years ago we alerted readers to what looked like both an anatomical and fundraising failure on the part of too many nonprofits.  In June of 2010 our post Cashing in on The Chasm noted,  “ the much-vaunted “Fundraising Pyramid” too […]

Learn More March 25, 2024

Give Your Supporters A Break

Breaks are necessary for our sanity and productivity. Not exactly a breakthrough statement. Yet, we rarely follow that advice. How many back-to-back calls did you have this week? Can you remember how you felt after the last one? In a recent study, Microsoft examined the effects of back-to-back video calls on stress, and engagement. They […]

Learn More September 29, 2023

Your Unicorn is Only Two Clicks Away

Click. Like. Follow. Attend. Or is it attend, follow, click, like?  Non-financial behavior may be useful but there are lots of weak-tea ideas being trotted out under the banner of Engagement requiring Agitator scrutiny. Here are my top two notions about Engagement that should be relegated to the dung pile where optimists and engagement hustlers look for […]

Learn More November 21, 2022

Are Your Email Donors Different from Your Mail Donors?

The polls got a relative drubbing in 2016 but their long-term win rate is off the charts.   One 2016 theory alive and well going into 2022 was polls suffered from response bias, the people willing to be polled had different candidate preference from those showing up to vote. More specifically, Republican voters were less willing […]

Learn More November 16, 2022

Avoid the Snoringly Generic Approach to GivingTuesday

Kevin’s post, The Median Charity Theory , makes clear the behavioral science principle of minimal differentiation applies to most  nonprofits. Consequently, most swim happily in the Sea of Sameness bobbing about on the good ships “Same Old, Same Old” and “Ask More, Make More” taking little risk and making little effort to stand out from the crowd. […]

Learn More November 14, 2022

Give Donors A Chance to Listen to the Silence

The world is literally louder than at any prior time in known history (maybe the dinosaurs made a lot of noise?) Emergency sirens need to be loud enough to cut through the noise clutter and as such, are a good proxy for the loudness of our world.  Today’s sirens are 6x louder than 100 years […]

Learn More September 26, 2022

Your SmartPhone Makes You, More You

I hate my phone and love it. Check that; I love my phone and hate my kids’ phones. Check that;  I love my phone and hate my kids’ phones except when I need to reach them but even then, I still kind of hate their phones because they insist on texting with initials and shorthand […]

Learn More August 15, 2022

Everything is Impacting Everything

From real estate to the stock market, to energy, to technology, to politics to fundraising the Pandemic/Supply Chain/Ukraine/Inflation Virus is wreaking havoc. This is certainly the case where direct response –both direct mail and digital—is concerned. Massive shortages of envelopes and paper with prices going up and availability still down. Significant production delays and bottlenecks.  […]

Learn More June 27, 2022

Half of All Impressions are Wasted

Attention Direct Marketers: This may seem like a branding post and the “soft” metrics of awareness and people liking your brand.  It is!  And that’s a big, big part of your job even if you aren’t actively putting time against it. Why?  All your direct marketing has much, much, much more immediate failure than success.  […]

Learn More March 2, 2022

The High Cost of Sacred Cows

Let’s make a wager.  I’m betting there’s no more than one out of every 1,000 disease or health care nonprofits in the world with the guts or leadership to follow the process I’m about to outline. It’s donor-centric but also so very, very counterintuitive to what most organizations would—but should—do. I’m certain (sadly) that my […]

Learn More January 28, 2022

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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    The Agitator Tool Box

    Ideas, applications, tools, processes, and case studies of break-through solutions in fundraising, including:



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