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Behavioral Science Posts

Learn From the Robots Coming to Take Your Job

Self-driving cars.  Warehouse robots.  Skynet missile defense.  It seems like more and more jobs of the future will be automated. You may think you are safe as a nonprofit marketer.  But behold: the first ever AI-written appeal letter (thanks to Mark Phillips for posting): A world first. A computer generated appeal letter. pic.twitter.com/40bkjMqof6 — Mark […]

Learn More May 13, 2019

Takeaways From the 2019 M+R Benchmarks Study

Yesterday, on the perfect date, M+R published its 2019 online benchmarking data; it’s well worth a read.  Some of the data that jumped out at us: Online giving was close to flat, only up 1%.  While this fits with the general “where am I going and why am I in this handbasket?” concerns about overall […]

Learn More April 26, 2019

Donor Acquistion: Time for New Approaches

We’ve devoted significant space ( here, here, here and here) emphasizing the importance of tending your Garden of Existing Donors to assure higher retention at a time when, overall, the sector is hemorrhaging donors. BUT…as noted on Monday, even if we can arrest the momentum of the descent in numbers of donors, these actions alone will […]

Learn More March 22, 2019

Fund for the Widow of the Unknown Soldier

While preparing a follow-up post to Nick’s Two Identity Tests You Can Run I was reminded that not only is “donor identity”—the core reason for a person’s giving– powerful, but that it can also be powerfully misused. Nowhere is this more evident than when it comes to money raising for unethical or scam charities and scam […]

Learn More March 13, 2019

Online Giving At the Big Kids Table

An occupational hazard of blogging is the envy that arises from reading something you wish you’d written. That’s how I felt about Steve MacLaughlin’s The End of the Beginning for Online Giving.  In fact, if you read only one blog post today, 1) put this one down, 2) pick that one up, 3) come back […]

Learn More March 8, 2019

Learning from Politics: Building the Tools You Need

Monday was about a Republican technique; Wednesday was bipartisan; today will be a Democratic technique. Traditional voter registration techniques are shotgunned at best.  Volunteers stand at malls, go to concerts, or go door-to-door in a neighborhood hoping to find people who aren’t registered. In looking at Texas, Erez Cohen, formerly of Mapsense and Apple Maps, […]

Learn More October 5, 2018

Laws, Sausages, and Third-Party Data

More and more fundraisers are falling in love with Big Data.  Some use it to create “personas” in hopes of better segmenting their files.  Others employ it for wealth screening and prospect research. Whatever use you make of it every data point should move your organization at least one step closer to the donor. Yet […]

Learn More September 19, 2018

You saw my ad where?

The violinist played for almost an hour at DC’s L’Enfant Plaza at the height of morning rush hour.  He cleared $32.17. This wouldn’t be remarkable except that the violinist was Joshua Bell, one of the great classical masters who can normally command up to $1000 a minute for his playing.  He was playing on a […]

Learn More September 12, 2018

Just Who Benefits From Volume?

A discussion of incentives in direct marketing  wouldn’t be complete without talking about that Agitator bugaboo of communication volume. We’ve pointed out how volume has been poorly tested by those who advocate sending more and more …how organizations have found lower volume works better, and that donors hate it (twice). And… twice we emphasized that  volume isn’t […]

Learn More July 13, 2018

To Sin by Silence

“To sin by silence, when we should protest,/Makes cowards out of men.” – Ella Wheeler Wilcox The time: January 2016.  Two venerable news organizations were taking on the practices of the Wounded Warrior Project. I’ll defer to the learned and studied words of Doug White’s report on the allegations against Wounded Warrior Project (WWP).  Suffice it […]

Learn More June 7, 2018

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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