Monthly Giving - Agitator

Board Meeting Swipe File

Donor Preservation in the Pandemic

Each morning I start my coronavirus stay-at-home routine by making a list of the 10 things I’m grateful for that day. One of the items on today’s list: I’m grateful that I’m on the back nine holes of life. Although older age has its downsides when it comes to combatting Covid-19, it sure has benefits […]

Learn More April 20, 2020

Monthly Giving: How’s Your Organization Doing?

There’s a chapter in my book Retention Fundraising devoted to “Five Easy Retention Wins.” Among the top 5 actions that will improve retention is Monthly Giving. By whatever name –monthly giving, recurring giving, sustainer giving—almost every organization, regardless of size, should already have, or at least should have plans to immediately launch a monthly giving […]

Learn More February 21, 2020

The Zero Party Future is Already Here – Proof.

Canvassing is the number one method for acquiring sustainers (according to Target benchmarking). There is a lot of money being spent and a lot of donor loss occurring, especially in the first few months. What to do about it? A lot of forward-thinking brands (e.g. TNC, ACLU, No Kid Hungry, Special Olympics) have been using […]

Learn More February 14, 2020

More Donors Vs. Better Donors: Long-term and External Benefits

To review, in our Monday post Betty (arguing in favor of better donors over more donors) won a slight victory over Mo (arguing in favor of more donors over better donors) in talking about costs of fundraising. Today, they will debate again: this time on the topic of external benefits of donors. Mo: The case here […]

Learn More January 14, 2020

Are F-2-F Managers Squandering Millions?

I fear the answer is “Yes.” Today there are at least a dozen major US nonprofits that are collectively spending tens of millions on F-2-F campaigns. My fear is that many are wasting their organization’s and their donors’ dollars because the Target Benchmark data on retention for F2F, street acquired sustainers is sobering and suggests […]

Learn More September 18, 2019

Buy Nick’s Book

Nick has written a practical, helpful, and, yes, fun-to-read book on surviving the complex calamity of diminishing donor numbers, clogged acquisition channels and diminishing retention. It’s titled: The New Nonprofit: Six Models to Raise More Money and Accomplish More Mission. It’s just been released and is ready for your order! I’ve read the book four times […]

Learn More August 22, 2019

Where to Find the Elusive Monthly Donor

As the one-time donor (dator unum) becomes an increasingly endangered species, organizations have correctly gone in search of recurring donors (dator magnus). In the past two years, sustaining gifts have gone from 20% to 30% of (median) organizational revenue. Much of the search for recurring donors has been centered on trying to get one-time donors, […]

Learn More August 5, 2019

F-2-F Part 4: What Data Makes a Difference and How to Get It

It’s more than ironic that a large nonprofit employing both a $5 million direct response acquisition program and a F-2-F program costing the same $5 million will cumulatively spend hundreds of hours and thousands of dollars on the preparation of their direct mail package, but totally neglect any significant investment in the training and monitoring […]

Learn More July 1, 2019

F-2-F Part 3: Missed Opportunity and the F-2-F Paradox

Given the unique opportunity to capture information directly from the donor that is essential for assuring higher retention and donor value, it is ironic that most F2F operations simply ignore this bonanza. In fact, it’s more than ironic. It’s downright wasteful and irresponsible. I call it the “The F2F Paradox”. … On the one hand, the […]

Learn More June 28, 2019

Speed Round 2: 7 More Updates on 7 More Issues

So many things to update; so little time! So we went back to a concept we tried, and you tolerated, last month: the potpourri post. Sustainer growth: We’d talked about the 2019 M+R Benchmarks Study, which showed monthly giving rising as one-time giving was mostly flat. An astute commenter (all Agitator commenters are astute!) asked […]

Learn More May 22, 2019

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

Read Full Answer

Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

Read Full Answer

Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

Read Full Answer

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

Read Full Answer

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

Read Full Answer

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

Read Full Answer

Board Meeting Swipe File

Donor Preservation in the Pandemic

Monthly Giving: How’s Your Organization Doing?

The Zero Party Future is Already Here – Proof.

More Donors Vs. Better Donors: Long-term and External Benefits

Are F-2-F Managers Squandering Millions?

Buy Nick’s Book

Where to Find the Elusive Monthly Donor

F-2-F Part 4: What Data Makes a Difference and How to Get It

F-2-F Part 3: Missed Opportunity and the F-2-F Paradox

Speed Round 2: 7 More Updates on 7 More Issues

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

DonorVoice products

Commitment System

Donor Feedback Platform™

PreTest Tool

TouchPoint Mapping