Nonprofit management

The Story of Ethel

I want to share this story: In a small, quiet town, Ethel, a 90-year-old woman with a spirit as indomitable as the passing of time, carried out her daily ritual. Each morning, she would make her way, despite a betraying hip, to the rusted mailbox at the end of her gravel driveway. The mailbox, more […]

Learn More March 8, 2024

From Ship Building to Ship Wrecking

Let’s face it, most fundraisers and the nonprofits they serve—along with virtually every other profession– are governed by motives beyond just the noble ones they claim. Nonprofits need to raise money to survive. Journalism is a business that needs to make money to survive. Political candidates need to raise money to campaign and win. Increasingly there […]

Learn More March 1, 2024

The Barcode’s Birthday and Its Role in Fundraising World

In the Muzak -misted modern marketplaces, amidst the rhythmic beep of machines, lies a revolution so profound yet so quietly integrated into the fabric of our daily lives that it scarcely draws attention. This revolution, now marking its 50th anniversary, is none other than the barcode—that modest stripe of black and white that’s silently reshaped […]

Learn More February 9, 2024

Still Need A New Year’s Resolution?

Here are some possibilities, courtesy of Seth Godin … Insulate yourself from anonymous angry people Expose yourself to art you don’t yet understand Precisely measure the results that are important to you Stay blind to the metrics that don’t matter Fail often Ship Lead, don’t manage so much Seek out uncomfortable situations Make an impact […]

Learn More January 1, 2024

Final Giving Tuesday’23 Tip: Answer the Damn Phone

For our final Giving Tuesday tip of 2023 the headline above says it all. Answer the damn phone. In this giving season when many nonprofits receive as much as 1/3 of their total annual revenue, it’s particularly important to […]

Learn More November 20, 2023

It Takes A (Personality) Village

The goal of diversity is better ___________. There are lots of ways to fill in that blank; one option is business success. And there are lots of ways to define diversity, one of which is how we see the world, our innate traits. This first bar chart shows companies broken out by number of […]

Learn More October 27, 2023

Beware the Danger of Status Quo Fundraising

Direct response fundraisers face an uncertain future (declining number of donors, declining retention rates, increased costs, increased shortage of experienced staff are just a few of the troubling indicators). So, in figuring out how to navigate choppy waters it’s helpful to understand that the default position for most of our sector is to resist […]

Learn More October 16, 2023

Fundraisers Who Know vs. Fundraisers Who Care

The Agitator spreads most of its digital ink covering the strategies, tactics, and trends in fundraising. Among all these trees of technique it’s easy to lose sight of the forest called mission. If you’re not motivated, captured, and deeply committed to the mission of your cause or movement it’s likely you’re […]

Learn More October 9, 2023

Where Has All the Money Gone?

Recently The New York Times’ Michelle Goldberg, in her column questioned Where Has All The Left-wing Money Gone? Citing “endless appeals, sometimes in bold all caps” of the seemingly endless the-sky-is-falling, guilt-tripping and flood of fundraising emails is a reason folks aren’t donating as much as they used to. She […]

Learn More October 2, 2023

Are You About To Lose Out On The Best Fundraising Season Of The Year?

With 211 shopping days left until Christmas of course there’s plenty of time to get ready for the year-end giving bonanza. Right? The problem is that the much-touted—almost sacred– belief that the year-end giving season is the best giving season is at, best, an incomplete belief, and perhaps a full-blown myth. Summer season may in […]

Learn More May 27, 2023

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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