Nonprofit management - Agitator

Breaking Out of the Status Quo

The Power of Giving Circles

A wise fundraiser constantly searches for new grass. Not ‘new’ in the sense of moving on to a new position. Not necessarily “greener” in terms of a richer lode of donors. But certainly “new” in terms of sources and approaches to giving beyond the conventional landscape on which most fundraisers graze. As we recently warned, […]

Learn More August 11, 2021

Who’s in the Behavior Business? Charity Program Staff or Fundraisers?

Are you in the behavior business? Or does this task fall to your program staff? There is a growing paradox in charitable organizations between how the program staff and fundraising are (or are not) rethinking their most intractable problems. The former is realizing they’re in the behavior business. Behavior can be described, predicted or understood. […]

Learn More August 6, 2021

Gender, Race and Fundraising

In The Vanishing American Donor we warned of the danger of not investing – time, money and skill—in reaching beyond an organizations usual comfort zone to understand, communicate with and attract donors in “new” markets. Without question one of the most under-appreciated group of donors for all too many organizations are women—particularly women of color. […]

Learn More August 2, 2021

How Can You Get Hooked on a Feeling?

Franceso Ambrogetti is a fundraiser who has served with many global brands, most recently (and frequently) with UNICEF in senior roles all over the globe. He’s probably forgotten more than I ever knew about the trade. He’s also a lifelong learner and committed to digging deeper into the why of behavior and in that way, […]

Learn More July 30, 2021

The Vanishing American Donor

The share of American households contributing to charities has dropped to the lowest level in nearly 20 years. As reported by the Associated Press, a study published by the Lilly Family School of Philanthropy finds that from 2000, when 66 percent of U.S. households donated to a charitable organization, the number dropped to 49.6 percent in […]

Learn More July 28, 2021

Stop Talking About Donor Experience. Start Measuring (and Acting on) It.

Do you really think the donor experience matters? We’d argue the only way to answer this question is by defining experience, otherwise it feels amorphous and fuzzy. An interaction with your brand creates an experience. That experience creates a judgement by the human being on the receiving end– your donor/advocate/supporter. Those judgements add up over […]

Learn More July 19, 2021

Donor Service: Walking the Talk

For years we’ve stressed the importance of good donor service when it comes to donor satisfaction, retention, and lifetime value. In earlier posts here and here, we pointed out that poor donor service accounts for a significant part (20%) of why donors drop out. There’s simply no excuse for organizations losing nearly 20% of their defecting donors because […]

Learn More June 23, 2021

The Value of a Fundraiser

Almost every sector of the economy is now facing the issue of how many employees will actually return vs. how many will simply opt for greener pastures. If the financial meltdown of 2008 was the Great Recession, will almost-post-pandemic- 2021 turn out to be the Great Resignation. Virtually every part of the nonprofit sector – […]

Learn More June 16, 2021

Update on the Cost of Embalming An Elephant

I know that’s a strange headline, but I wanted to call your attention to something so basic that I’m constantly amazed so many fundraisers simply overlook it. I’m talking about the basic data of our trade – names, addresses, deceased donors and fundamental demographics—the very “simple” stuff that makes the difference in any donor communication […]

Learn More June 11, 2021

Tarnishing the Honor of Memorial Day

Here in the U.S. we’re headed into a long weekend that culminating in Memorial Day on Monday. Although the day is intended to honor those who made the ultimate sacrifice in performance of their military duties, many folks will pay tribute by donating to charities that address a variety of issues facing veterans. Sadly, it […]

Learn More May 28, 2021

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

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Breaking Out of the Status Quo

The Power of Giving Circles

Who’s in the Behavior Business? Charity Program Staff or Fundraisers?

Gender, Race and Fundraising

How Can You Get Hooked on a Feeling?

The Vanishing American Donor

Stop Talking About Donor Experience. Start Measuring (and Acting on) It.

Donor Service: Walking the Talk

The Value of a Fundraiser

Update on the Cost of Embalming An Elephant

Tarnishing the Honor of Memorial Day

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

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