Online fundraising and marketing - Agitator

Fundraising analytics / data

Are We Improving on Silence? Offline Edition

This week, we’ve seen how normal reporting on Facebook and Google advertising is flawed because many of the donations that are directly attributed to advertising would have come in anyway. But there are two important additional implications we haven’t discussed: Conversely, the direct attribution model ignores revenue lifts outside of the direct click, or even […]

Learn More December 13, 2019

Are We Improving on Silence? Social Advertising Edition

We talked Monday about how it’s difficult to test something versus nothing, how few do it online, and how eBay found their search engine ads weren’t nearly as effective as they’d thought when they ran a pure test (in fact, losing money) because many of those people would have come to their site anyway. It […]

Learn More December 11, 2019

Are We Improving on Silence? Search Engine Advertising Edition

Let’s say you are doing your first online advertising campaign. The first terms you advertise in the search engine listing is your organization’s name. Or the first audience you advertise to on the social networks are the people who are already your fans. This makes perfect sense. In the land of concentric circles on a […]

Learn More December 9, 2019

Riding the Unicorn

Like hunting dogs ranging back and forth in pursuit of a scent far too many fundraisers, often egged on by their boards and CEOs in search of a silver bullet, are chasing the next new thing. Fundamentals and proven basic practices be damned. I suspect the reason lies somewhere between some folks’ inherent love of […]

Learn More December 4, 2019

Will Your #GivingTuesday Campaign Drown In A Sea of Sameness?

December 3rd marks the seventh anniversary of GivingTuesday which has grown from an idea spawned at the 92ndStreet Y in New York City has grown into a global movement involving thousands of organizations and millions of donors and is now its own organization. So far in its 7 years GivingTuesday’s organizers claim the event has […]

Learn More November 22, 2019

Behavioral Science Tips for #GivingTuesday and Year-End

The other day a Tweet from Aimee Vance (@NPOfriend) caught my eye with the question: End of Year Goal Thermometer on the donation page. Yea? Nay? What say ye? The string of replies were all over the lot: “Depends”….”Hard NAY—unless the volunteers/board helping meet the goal have it as part of their culture already. We […]

Learn More November 15, 2019

Audience Building Outside of Google and Facebook

So far this week we’ve painted a darkening picture on how to build your audience with the Goofle and Facebook behemoths.. How about some good news and some good places to build your audience? A few thoughts: Twitter. Last year, Facebook eliminated a decent amount of third-party data from ad targeting (likely because they had […]

Learn More November 8, 2019

Audience Building and Facebook

There are a few big reasons, as with Google, why the initial gold rush window with Facebook is closing. Replaced organic reach. We know that organic reach on Facebook is nearly non-existent – instead it’s pay-to-play. We noted this in our constituent acquisition white paper and the big brands are acting on it. There are […]

Learn More November 6, 2019

Audience Building and Google

The list and data world are changing fast. What worked for you last year may not work this year. If you relied heavily on Google or Facebook to find new donors you may be in for a shock. The purpose of this week’s posts is to better prepare you for 2020. Here are the main […]

Learn More November 4, 2019

Hurricane Dorian and the Season Ahead

From Hurricane Katrina in 2005 to this year’s Hurricane Dorian The Agitator follows fundraising fallout from major storms and natural disasters. As I write this early in the morning of the U.S. Labor Day the path of Dorian is still uncertain. What is for sure is that this is a big (huge) storm and holds the […]

Learn More September 2, 2019

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

Read Full Answer

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

Read Full Answer

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

Read Full Answer

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

Read Full Answer

Q: What are the three most important things to consider when designing a brilliant supporter journey?

There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]

Read Full Answer

Q: Is there any evidence that changes to the tax laws in the USA changed end of year giving behaviors? Previously, ~30% of US taxpayers filed itemized tax returns allowing them to receive a deduction for charitable giving. Tax law changed in 2017 so that now only ~10% itemize. This should mean tax year-end giving should not matter to millions of people for whom it used to matter. Is there any data evidence to support this?

I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]

Read Full Answer

Fundraising analytics / data

Are We Improving on Silence? Offline Edition

Are We Improving on Silence? Social Advertising Edition

Are We Improving on Silence? Search Engine Advertising Edition

Riding the Unicorn

Will Your #GivingTuesday Campaign Drown In A Sea of Sameness?

Behavioral Science Tips for #GivingTuesday and Year-End

Audience Building Outside of Google and Facebook

Audience Building and Facebook

Audience Building and Google

Hurricane Dorian and the Season Ahead

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Q: What are the three most important things to consider when designing a brilliant supporter journey?

DonorVoice products

Commitment System

Donor Feedback Platform™

PreTest Tool

TouchPoint Mapping