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Nonprofit management

The Story of Ethel

I want to share this story: In a small, quiet town, Ethel, a 90-year-old woman with a spirit as indomitable as the passing of time, carried out her daily ritual. Each morning, she would make her way, despite a betraying hip, to the rusted mailbox at the end of her gravel driveway. The mailbox, more […]

Learn More March 8, 2024

From Ship Building to Ship Wrecking

Let’s face it, most fundraisers and the nonprofits they serve—along with virtually every other profession– are governed by motives beyond just the noble ones they claim. Nonprofits need to raise money to survive. Journalism is a business that needs to make money to survive. Political candidates need to raise money to campaign and win. Increasingly there […]

Learn More March 1, 2024

Cleaning Up Digital Fundraising’s Political Pigpen

Among the lessons I’ve learned over my 60 years in this trade is that whatever the new fundraising technology it produces the same types of reoccurring problems and battles. Then after a suitable period of donor abuse, handwringing, name calling, litigation, legislative threats, and some governmental regulation things calm down and a sort of generally […]

Learn More March 10, 2023

Exposing and Eliminating Unethical Email

Thank God It’s Friday. It’s been a horrible week in the real world: Massive evacuations and fear of Taliban retaliation in Afghanistan… historically massive and destructive wild fires in the West… reactionary and racist anti-democracy, voter suppression legislation enacted in Texas… tacit approval by the U.S. Supreme Court of a contrived, mean and vicious law […]

Learn More September 3, 2021

A Victory for Donor Privacy

The U.S. Supreme Court yesterday sided with charities fighting a California law requiring nonprofits to provide a list of their larger donors to the state. In a 6-3 vote the court said the California law subjected donors to potential harassment and intimidation, chilling their 1st Amendment right of freedom of association. This decision —Americans for […]

Learn More July 2, 2021

Thank You Apple

Great news for privacy lovers.  More specifically, great news for Apple iPhone and iPad users who received a new privacy feature on Monday called App Tracking Transparency (ATT). This new feature is a significant step for user privacy because it gives Apple users more control over their mobile phone app data and how it’s used […]

Learn More April 28, 2021

Political Hypocrites–The Digital Variety

Visions of Grandma Craver appeared after I received a note from Nick alerting me to a project at Princeton University analyzing political emails. Grandma Craver despised hypocrites.  No matter whether their hypocrisy was of the religious, moral, or political variety she simply labeled them all with the disdainful phrase: “Everyone who talks about heaven ain’t […]

Learn More October 14, 2020

Fundraising Data- Part 3: Own Your Data

Looking back at the implementation of the General Data Protection Regulation (GDPR) with nearly 2 years of hindsight, it seems that almost everyone went crazy on the issue of consent and that pendulum is only now just starting to swing back to sanity. What was lost in the scramble and panic over consent was any […]

Learn More March 13, 2020

The Zero Party Future is Already Here – Proof.

Canvassing is the number one method for acquiring sustainers (according to Target benchmarking).  There is a lot of money being spent and a lot of donor loss occurring, especially in the first few months. What to do about it?  A lot of forward-thinking brands (e.g. TNC, ACLU, No Kid Hungry, Special Olympics) have been using […]

Learn More February 14, 2020

“Zero Party” Data is the Best Party Data

To recap our previous post, zero-party data draws a distinction between first party data (i.e. data you have based on direct interaction with your supporters) that is voluntarily, willingly shared and that which is passively and (often) unknowingly collected.  The latter requires inference and assumption, the former is knowing and understanding. There are three types […]

Learn More February 12, 2020

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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