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Communications

Social Media: What Priority For Fundraising?

Our previous posts this week have been pretty positive about social media, their penetration, and their potential marketing (and for us, that means fundraising) contribution. Here are some additional views. Take a look at them and then give us your opinion in a quick three-question Agitator survey. Kate Kaye, a bit of a skeptic, writing […]

Learn More September 18, 2009

Measuring Social Media Impact

Here’s yet another agency white paper on social marketing … this one, from Serengeti Communications, addresses the challenge of measuring social media impact. Everyone from marketing veteran Seth Godin (see his recent Clout post) to the newest hire on your web team (just walk down the hall), probably egged on by Godin, wants your nonprofit […]

Learn More September 17, 2009

Get “Fluent” Re Social Marketing

Fluent: The Razorfish Social Influence Marketing Report is one of the most provocative pieces of work I’ve seen on marketing via social media. While it’s a business-building white paper, from one of the biggest and most experienced interactive marketing and technology companies in the world, there’s no harm in that. The report is bound to […]

Learn More September 16, 2009

Tapping The Potential Of Missionaries

Last week Seth Godin, as he often does, posed an important ‘what if?’ with huge implications for fundraisers and advocacy campaigners: What if you knew which of your constituents had “clout” in terms of their capacity to spread ideas and help your organization break through the noise and spread the word on your behalf? In […]

Learn More September 15, 2009

Internet And Civic Engagement

OK, summer is over, you’ve had a week to get back into work mode, and so The Agitator is ready to offer some heavy lifting this week. We’ve been saving up some important stuff on social media. First up is a new report from the Pew internet Project, called The Internet & Civic Engagement. As […]

Learn More September 14, 2009

No Heavy Lifting Today

In deference to our U.S. readers, who are coping with the official end of summer after a long Labor Day weekend, I have an easy-to-digest post today. Here are some videos dealing with social networking. The first is actually serious, suggesting the importance of social nets to all forms of marketing today. But all you […]

Learn More September 8, 2009

Magic Beans

I don’t know what set him off, but marketing maven Seth Godin recently posted an article titled Magic beans, TV and the web. Here’s the kernel: "On the web, there are countless marketers just standing around waiting for someone to hand them the magic beans. And that’s the problem. Marketing online takes too much measurement, […]

Learn More September 2, 2009

The Medium Isn’t The Message

Sometimes the best advice is pretty darn simple. That’s the case with this piece in ClickZ by Bryan Eisenberg of FutureNow. He’s an expert on optimizing online conversions, but he’s making a larger point with this advice: "Don’t get caught up in the flash of Web 2.0 technologies; work to understand how each works so […]

Learn More August 31, 2009

Social Media Penetration Grows

As reported here by MediaPost, Forrester Research, a leading marketing and media research outfit, has released an extensive study on U.S. usage of social media. At this point, four out of five U.S. online adults report using social media at least once per month. Half participate in sites like Facebook and LinkedIn. Forrester classifies users […]

Learn More August 28, 2009

Old-Style Social Networking

Ah! The heart pines for the good old days, when social networking occurred face to face. Enjoy this commercial. Tom

Learn More August 27, 2009

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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    The Agitator Tool Box

    Ideas, applications, tools, processes, and case studies of break-through solutions in fundraising, including:



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