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Fundraising analytics / data

Why Would Anyone Add 13% To Their Donation Amount?

The DonorVoice Team ran a very cool, smart test with one of our agency of record clients, Capital Area Food Bank (CAFB).  I can be praiseworthy as I wasn’t directly involved (think that’s merely correlation…) Here were the guiding inputs. There are two separate, mental giving decisions Will I give, yes or no? If yes, […]

Learn More February 13, 2023

Quality Comes From Quantity But…

Author Ray Bradbury said, “Quantity produces quality.  If you only write a few things, you’re doomed”. There’s at least three, fundraising nuanced takes on this. You’re running a quantity model business and have a set ratio of quantity to quality donors you bring in.   This model fails for almost every charity save for the uber […]

Learn More February 1, 2023

One Panda Or Four?

Researchers asked separate groups of people how much they’d donate to save 2,000, 20,000 or 200,000 migrating birds drowning in an oil pond.   The mean responses are stunningly similar, $80, $78 and $88.  This underscores what is wonkily called “scope neglect” or the inability or unwillingness to factor in the size of the problem as part […]

Learn More November 30, 2022

Who Owns the Story?

That’s the rhetorical question underlying an Amref Health UK report, a charity focused on health in Africa.  The report shares loads of useful detail on a direct mail test pitting what they call participant stories against charity stories. The report is authored by outside consultants, Jess Crombie and David Girling, in partnership with Amref.  The test […]

Learn More October 24, 2022

Statistical Significance Smificance…

Learn More August 17, 2022

Your SmartPhone Makes You, More You

I hate my phone and love it. Check that; I love my phone and hate my kids’ phones. Check that;  I love my phone and hate my kids’ phones except when I need to reach them but even then, I still kind of hate their phones because they insist on texting with initials and shorthand […]

Learn More August 15, 2022

When Does a Losing Test Win?

Did either or both of these test ads beat the control?  No peeking. Neither test beat the control.  Or at least that’s the case if you assume everyone is the same and do a random nth test, which is 99% of all tests. How about this one, did either or both beat the control?  Go […]

Learn More June 17, 2022

Ask Amounts: $.99 and Upgrading

We wrote last week about the allure of $.99 pricing in the consumer world and argued for testing with $.99’s in the ask string. The best test is appending education to your file (cheap, quick and easy) as proxy for numeracy,  and having a split test since more numerate and less numerate people process prices […]

Learn More May 4, 2022

The Power of $.99 Not Created Equal

The consumer world is way ahead in understanding the science and psychology of price on decision making.  Suffice to say what a person is willing to pay and how they feel about it is highly malleable. In our world there’s still a lot to learn and optimize for our price equivalent– ask amounts.  We’re not […]

Learn More April 20, 2022

A Low Risk, High Reward Approach to Fundraising

In recent years we’ve tried to show how breakthroughs in research, particularly in behavioral science enable knowledgeable fundraisers to reap some mighty impressive rewards that come from a more in-depth understanding of “why” a particular donor gives (identity),  why different messages are required for different donors (personality/psychological profiles) and how these elements are used in […]

Learn More January 10, 2022

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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