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Fundraising analytics / data

Why Would Anyone Add 13% To Their Donation Amount?

The DonorVoice Team ran a very cool, smart test with one of our agency of record clients, Capital Area Food Bank (CAFB).  I can be praiseworthy as I wasn’t directly involved (think that’s merely correlation…) Here were the guiding inputs. There are two separate, mental giving decisions Will I give, yes or no? If yes, […]

Learn More February 13, 2023

Quality Comes From Quantity But…

Author Ray Bradbury said, “Quantity produces quality.  If you only write a few things, you’re doomed”. There’s at least three, fundraising nuanced takes on this. You’re running a quantity model business and have a set ratio of quantity to quality donors you bring in.   This model fails for almost every charity save for the uber […]

Learn More February 1, 2023

One Panda Or Four?

Researchers asked separate groups of people how much they’d donate to save 2,000, 20,000 or 200,000 migrating birds drowning in an oil pond.   The mean responses are stunningly similar, $80, $78 and $88.  This underscores what is wonkily called “scope neglect” or the inability or unwillingness to factor in the size of the problem as part […]

Learn More November 30, 2022

Who Owns the Story?

That’s the rhetorical question underlying an Amref Health UK report, a charity focused on health in Africa.  The report shares loads of useful detail on a direct mail test pitting what they call participant stories against charity stories. The report is authored by outside consultants, Jess Crombie and David Girling, in partnership with Amref.  The test […]

Learn More October 24, 2022

Statistical Significance Smificance…

Learn More August 17, 2022

Your SmartPhone Makes You, More You

I hate my phone and love it. Check that; I love my phone and hate my kids’ phones. Check that;  I love my phone and hate my kids’ phones except when I need to reach them but even then, I still kind of hate their phones because they insist on texting with initials and shorthand […]

Learn More August 15, 2022

When Does a Losing Test Win?

Did either or both of these test ads beat the control?  No peeking. Neither test beat the control.  Or at least that’s the case if you assume everyone is the same and do a random nth test, which is 99% of all tests. How about this one, did either or both beat the control?  Go […]

Learn More June 17, 2022

Ask Amounts: $.99 and Upgrading

We wrote last week about the allure of $.99 pricing in the consumer world and argued for testing with $.99’s in the ask string. The best test is appending education to your file (cheap, quick and easy) as proxy for numeracy,  and having a split test since more numerate and less numerate people process prices […]

Learn More May 4, 2022

The Power of $.99 Not Created Equal

The consumer world is way ahead in understanding the science and psychology of price on decision making.  Suffice to say what a person is willing to pay and how they feel about it is highly malleable. In our world there’s still a lot to learn and optimize for our price equivalent– ask amounts.  We’re not […]

Learn More April 20, 2022

A Low Risk, High Reward Approach to Fundraising

In recent years we’ve tried to show how breakthroughs in research, particularly in behavioral science enable knowledgeable fundraisers to reap some mighty impressive rewards that come from a more in-depth understanding of “why” a particular donor gives (identity),  why different messages are required for different donors (personality/psychological profiles) and how these elements are used in […]

Learn More January 10, 2022

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q:We are struggling with acquistion. During our biggest community campaign, a colleague is suggesting that we have a QR code directing donors to a donate page that does not capture donor information – just a donation and an email address. We won’t be able to post any of these new doors our lvoely newsletters, or thank you letters. We’ll likely never hear from them again. What’s the best method to get this team to see the importance about a donor vs a donation?

    Thanks so much for raising this. Yes, capturing donor information can be helpful for stewardship like newsletters, thank-you letters, impact updates. But how you ask matters. Forcing full data capture introduces friction that can significantly depress conversion, many donors may simply abandon the process. Beyond the friction itself, required fields also shift the emotional experience […]

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    Q: Should we include “Giving Tuesday” in the subject lines for the emails that are going out before Giving Tuesday?

    Unlike holidays that everyone already knows, Giving Tuesday is a created event. Many donors recognize the name but not the exact timing, so referencing it becomes a helpful cue. It serves as a reminder and taps into social norm activation (“everyone’s giving today”), which boosts response. However, we still want it paired with the mission, […]

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    Q: can we pull the match language into the subject lines? Or this should be an A/B test?

    When a subject line leads with the match (“Your gift matched!”), it risks triggering market-norm thinking: the sense that giving is a financial transaction rather than an act rooted in values, identity, and care. This shift reduces intrinsic motivation and, over time, can weaken donor satisfaction and long-term engagement. It also makes the email indistinguishable […]

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    Q: Our mid-level donor team removed the QR code from the DM donation form that links to the donation page, but have left the URL for them to type it in manually. Not sure why they are adding a barrier to the donation process for a higher value donor – but I have to ask – is there any proof – either way – if a QR donation code reduces MV online giving, has any effect on their donation amount, has any effect on off line donations? Thank you….

    There’s no evidence that QR codes suppress mid-value giving; all available research suggests they either help or have no negative effect. In fact, behavioral and usability research consistently shows the opposite: reducing friction at any point in the donation process increases completion rates and total response. And that has nothing to do with capacity and […]

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    Q: How can we effectively use behavioral science to help shift our Board’s mindset. The majority are extremely resistant to asking their networks or sharing their contact lists with us, even after a candid discussion with an external lay leader who has been training boards with her fantastic Fundraising isn’t the F Word! workshop. We have also offered to use our automated email tool to send their appeals from their own email. It is so frustrating. We even have 2 Board members and the chair trying put some accountability on them for our big event but people are not really moving!

    What you’re experiencing is very common. Resistance often isn’t about capability, but about motivation quality. If board members feel pushed into fundraising, that triggers controlled motivation (low quality motivation) i.e. obligation, guilt, or fear of judgment, which often results in avoidance. Instead, we need to create conditions for volitional motivation (high quality motivation) by satisfying […]

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    Q: Copywriters often argue the ask should appear on the first page, but that usually breaks the story in two. With a one-sided letter the ask is always on page one, but with a two-sided letter it may fall on the second page—do results differ? Has your appeal structure been tested on both one-sided and two-sided letters? I just read the article Your Appeal Outline: Thoughtful Strategy or Random Spasm?

    That’s a really thoughtful question, and you’re not the first to raise it. Many of our clients have been cautious about placing the ask at the very end. To address their concern, we’ve tested both approaches, and the results are clear: when the ask comes last, even if that means it appears on the second […]

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