Convio’s Online Fundraising Report
If you haven’t yet seen Convio’s benchmark report on online fundraising for 2009, founder Vinay Bhagat’s video summary should wet your appetite.
Heaps of data here, based on results from some 600 Convio online fundraising clients. Some highlights:
- Individual giving down only 0.4% compared to 3.6% for all philanthropy;
- Online fundraising returns up 14% for 2009 over 2008;
- Even excluding Haiti fundraising, online returns through May 2010 up 20% over the same period in 2009.
Must read!
Tom
3 responses to “Convio’s Online Fundraising Report”
Ask A Behavioral Scientist
Behavioral Science Q & A
Thanks so much for raising this. Yes, capturing donor information can be helpful for stewardship like newsletters, thank-you letters, impact updates. But how you ask matters. Forcing full data capture introduces friction that can significantly depress conversion, many donors may simply abandon the process. Beyond the friction itself, required fields also shift the emotional experience […]
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Unlike holidays that everyone already knows, Giving Tuesday is a created event. Many donors recognize the name but not the exact timing, so referencing it becomes a helpful cue. It serves as a reminder and taps into social norm activation (“everyone’s giving today”), which boosts response. However, we still want it paired with the mission, […]
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When a subject line leads with the match (“Your gift matched!”), it risks triggering market-norm thinking: the sense that giving is a financial transaction rather than an act rooted in values, identity, and care. This shift reduces intrinsic motivation and, over time, can weaken donor satisfaction and long-term engagement. It also makes the email indistinguishable […]
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There’s no evidence that QR codes suppress mid-value giving; all available research suggests they either help or have no negative effect. In fact, behavioral and usability research consistently shows the opposite: reducing friction at any point in the donation process increases completion rates and total response. And that has nothing to do with capacity and […]
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What you’re experiencing is very common. Resistance often isn’t about capability, but about motivation quality. If board members feel pushed into fundraising, that triggers controlled motivation (low quality motivation) i.e. obligation, guilt, or fear of judgment, which often results in avoidance. Instead, we need to create conditions for volitional motivation (high quality motivation) by satisfying […]
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That’s a really thoughtful question, and you’re not the first to raise it. Many of our clients have been cautious about placing the ask at the very end. To address their concern, we’ve tested both approaches, and the results are clear: when the ask comes last, even if that means it appears on the second […]
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Thanks for alerting so many professionals in the field about all of these great resources. One thought on vocabularly, though. I thinking we need to begin to descriminate between charitable giving and charitable receiving. Charitable giving research is research regarding the actual donor giving or the econometric models like Giving USA and Boston College Center on Wealth and Philanthropy. Many other models are charitable receiving. Counting or estimating $ received by a pool of nonprofits. With the growth in nonprofits outstripping the growth in philanthropy in the last several years (growth in 1023 nonprofits has grown 16.4% in the last 3 years) the terms now have quite divergent meaning. As you have noted mission competition is a reality. Even if giving has generally grown, $ per nonprofit has shrunk. Nonprofit managers need to understand both.
Jim makes an excellent point on the distinction between charitable “giving” versus “receiving”. One of the things we pay special attention to each year when writing the annual Convio Benchmark Study is to ensure that our results represent changes in how the typical nonprofit is performing (receiving) and not the change in the number of nonprofits in the study (giving). To accomplish this, the for-profit world uses a concept called “same store sales. Simply put, same store sales means only comparing sales from stores open during the same time period in an effort to reduce the impact that data from rapidly growing newer stores, or stores open less than a full year, might have on the overall results. In order to reflect this concept of “same store sales” in the nonprofit world, we only include in the Convio Benchmark Study results from nonprofits who have been on the Convio platform during the entire previous 24 month period. Sure this excludes the rapid growth often experienced by nonprofits that are new to online marketing that some other reports choose to include in their studies, but we believe this our methodology is more in the spirit of true “charitable receiving” as Jim defines it.
Thanks Tom for sharing the information with your readers.
In your rolling list of agitators I think you spelled Pocono Health Foundation wrong (as Ponoco)
PRS Surfrider Foundation volunteer