Donor Feedback Platform™
How donor feedback can drive results for your organization
Put an End to Donor Churn
Automatically collect feedback across all of your channels and begin turning complaints into donations and compliments into donor loyalty.
What is Donor Feedback?
Simply put, it is individual level supporter feedback about experiences with your organization.
And now, with DonorVoice process, technology, scripts and a few business rules your non-profit can automatically collect and act on feedback across channels and touch-points by fixing bad experiences and building on positive ones.
Isn’t it time to start taking care of the real retention killer – unregistered complaints, bad experiences and a general sense you are running an assembly line for widgets instead of a human enterprise building relationships with supporters who matter?
Why bother? Check out the video for the top 4 answers, a live demo and more information.
Behavioral Science Q & A
Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]
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I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]
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Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]
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Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]
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There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]
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I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]
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