Measuring Up — How Not To Rate A Nonprofit
We promised The Agitator would take a serious look at the accountability issue as it applies to nonprofits.
But we can't resist having fun first.
Here are our Top 12 factors NOT to consider when evaluating the effectiveness of a nonprofit …
12. Has the hottest celebrity endorsers.
11. Has the funkiest offices.
10. Has the flashiest annual report.
9. Has a profile of you in the annual report.
8. Has the lowest overhead.
7. Has the biggest budget.
6. Has the highest (lowest) paid staff.
5. Has the cutest kids pictured in its brochure.
4. Is the oldest (newest) group in its field.
3. Promises to ask you for money only once a year.
2. Holds the best charity ball.
1. CEO invites you to swim in his heated pool.
Roger & Tom
Behavioral Science Q & A
Thanks so much for raising this. Yes, capturing donor information can be helpful for stewardship like newsletters, thank-you letters, impact updates. But how you ask matters. Forcing full data capture introduces friction that can significantly depress conversion, many donors may simply abandon the process. Beyond the friction itself, required fields also shift the emotional experience […]
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Unlike holidays that everyone already knows, Giving Tuesday is a created event. Many donors recognize the name but not the exact timing, so referencing it becomes a helpful cue. It serves as a reminder and taps into social norm activation (“everyone’s giving today”), which boosts response. However, we still want it paired with the mission, […]
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When a subject line leads with the match (“Your gift matched!”), it risks triggering market-norm thinking: the sense that giving is a financial transaction rather than an act rooted in values, identity, and care. This shift reduces intrinsic motivation and, over time, can weaken donor satisfaction and long-term engagement. It also makes the email indistinguishable […]
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There’s no evidence that QR codes suppress mid-value giving; all available research suggests they either help or have no negative effect. In fact, behavioral and usability research consistently shows the opposite: reducing friction at any point in the donation process increases completion rates and total response. And that has nothing to do with capacity and […]
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What you’re experiencing is very common. Resistance often isn’t about capability, but about motivation quality. If board members feel pushed into fundraising, that triggers controlled motivation (low quality motivation) i.e. obligation, guilt, or fear of judgment, which often results in avoidance. Instead, we need to create conditions for volitional motivation (high quality motivation) by satisfying […]
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That’s a really thoughtful question, and you’re not the first to raise it. Many of our clients have been cautious about placing the ask at the very end. To address their concern, we’ve tested both approaches, and the results are clear: when the ask comes last, even if that means it appears on the second […]
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