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Meet Kiki and the Professors


Dr. Kiki Koutmeridou

Kiki is DonorVoice’s resident behavioural scientist. She’s spent years applying her expertise directly with clients all around the world with an unparalleled track record of success. Her role covers campaign strategy, leading research projects and application of behavioral principles to fundraising.

With an MSc in Neuroscience, a PhD in Cognitive Psychology and, as former head of two applied behavioral science units, Kiki expertly applies academic understanding to real world fundraising challenges.

 

Prof. Peter Ayton

Peter Ayton is professor of Psychology at City, University of London where he has been since 1992.

His research is concerned with the empirical investigation of human judgment and decision – particularly risk perception, decision-making under uncertainty and fallacies in thinking.

Peter has also held visiting appointments at Carnegie-Mellon University; UCLA, INSEAD; Princeton University; University of Mannheim and the Max Planck Institute for Human Development, Berlin.

 

Prof. Hengchen Dai

Hengchen Dai is an Assistant Professor of Management and Organizations as well as a faculty member in the Behavioral Decision Making area at Anderson School of Management at UCLA.   She has published at leading management and social science journals such as Academy of Management Journal, Management Science, The Journal of Applied Psychology, and Psychological Science. Her research has been covered in major media outlets such as The Financial Times, Harvard Business Review, The Huffington Post, The New York Times, and The New Yorker.

Dai received her undergraduate degree from Peking University in Economics and Psychology and her Ph.D. from the Department of Operations, Information, and Decisions at the Wharton School at University of Pennsylvania. Prior to Anderson, Hengchen was an Assistant Professor of Organization Behavior at Olin Business School at Washington University in St. Louis.

 

Prof. Ayelet Gneezy

Ayelet Gneezy is an Associate Professor of Behavioral Sciences and Marketing at UCSD.  Professor Gneezy received her Ph.D. from the Booth School of Business at the University of Chicago, immediately after which she joined the Rady School of Management at UCSD. Prior to obtaining her Ph.D., Professor Gneezy earned an MBA in the Netherlands, and then returned to Israel to manage the strategic planning department in DataPro Proximity (a subsidiary of BBDO Worldwide).

Professor Gneezy’s research has been published in a number of leading academic journals, including Science, PNAS, the Journal of Marketing Research, and the Journal of Consumer Research, and has been covered in media outlets such as The Wall Street Journal, the New York Times, Scientific American, and the Atlantic.  She teaches Marketing Communications, Social Entrepreneurship and Consumer Behavior to MBA students.

 

Prof. David Reinstein

David Reinstein is an academic economist and associate professor at the University of Exeter. His research focuses on determinants and motivators of charitable giving and other-regarding behavior.

David is currently working on an ESRC-funded research and impact project “Innovations in Effective Fundraising”, jointly with the Centre for Effective Altruism. He is helping to build a collaborative wiki (see innovationsinfundraising.org) to aggregate and organize information on “what works” in enhancing effective giving. He is also working with employers, charities and advocates to test and pilot “Give if You Win”, a fundraising tool arising from his latest research (see giveifyouwin.org).

 

Prof. Enrico Rubaltelli

Enrico is assistant professor of cognitive psychology at the Department of Developmental and Socialization Psychology at the University of Padova. He earned a PhD in cognitive sciences at the University of Padova in 2006. His research interests include judgment and decision-making in fields such as altruism and prosocial behavior, finance, cheating, poverty and risk perception with particular focus on terrorism. Most of his research investigates how emotions influence economic decision-making.

Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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    The Agitator Tool Box

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