Rage Donations: Give Before You Explode!
Trump’s politically-inspired human rights horror show featuring state-sponsored kidnapping of refugee children and the torture-by-trauma of their imprisoned parents has triggered a tsunami of rage –and rage giving — worth noting,
As was the case after the president’s announcement of the Muslim Ban and his other post-election actions, a flood of responses –financial and in-kind– was unleashed. Some term this phenomenon “rage giving.” [ See Tom’s 2017 post The Rage-Donation ]
From major airlines refusing to transport captured kids for the U.S. government…to Microsoft, Google and other tech company employees refusing to work on U.S. Immigration and Customs Enforcement (ICE) contracts ..to law firms offering pro bono services…to a restaurant refusing service to White House Press Secretary Sarah Huckabee, while protesters heckled Homeland Security Secretary Kirstjen Nielsen at a Mexican restaurant.
Of course, in today’s frighteningly polarized political atmosphere surrounding the issue of immigration, the response wasn’t one-sided, although rage on rage on the part of Trump’s family-separation defenders seemed mostly confined to the Fox News Channel. For example, as other cable channels reported the “wire cages” and “child kennels” of the detention centers, Fox commentator Laura Inghram described the children’s centers as “essential summer camps.
Without question the most prominent example of rage giving last week was the Facebook “Reunite an immigrant parent with their child” campaign launched by a California couple–Charlotte and Dave Willner, early Facebook employees. They started with the initial goal of raising $1500 to provide bail money for one or two detainees. Within days the campaign ballooned–by $10,000 a minute– to $20 million contributed by 500,000 folks from around the world as I write this. (The goal has now been raised from $1500 to $25 million.)
As USA Today reports, “It’s part of a new pattern of “rage giving,” among progressives who, after the election, began flooding nonprofits with donations, particularly on women’s issues, climate change and immigration. Facebook has found its sweet spot giving Americans easy ways to channel their giving, particularly in times of national or international crisis. And the viral nature of the giant social network has fueled successful mega fundraising campaigns such as the ALS Ice Bucket Challenge.
So, beyond the immediate importance of getting legal and other assistance to those desperately in need–without question a highly laudable action–what does “rage giving” –the “act of feverishly throwing money at a cause because you you don’t know what the hell else to do”– mean for fundraising and fundraisers generally? What if anything should concern us?
First, as far as use of Facebook is concerned it’s important to remember that this $20 million campaign, like the ALS Ice Bucket Challenge that raised $115 in 2014, are few an far between. I mention the obvious only because somewhere out there are a couple of hundred board members or CEOs about to ask their fundraiser, “Why can’t we do this?”
More importantly, it’s wise to remember that regular/normal use of Facebook for fundraising is a double-edged sword. On the one hand it’s easy to employ, and Facebook makes a big deal of its not charging transaction fees to nonprofits. On the other hand, while the nonprofit will receive the money from its campaign it will not receive the donors’ names, addresses or other information essential for building an ongoing relationship.
Instead, using the immigration campaign as an example, Facebook has now received the names and contact information of 500,000+ donors which it will begin slicing, dicing and selling. No need to charge a transaction fee, the value of the income Facebook will receive by selling those donors’ information is worth multiple, multiple times any transaction processing fee.
[ For a detailed understanding of the pros and cons of using Facebook for fundraising see Nick’s series Facebook Giveth and Facebook Taketh Away ]
Last February when Tom wrote The Agitator’s first post on rage giving, a number of thoughtful readers weighed in generally expressing both support for (benefits of passion and emotional triggers), and concern (retention, stewardship, siphoning off donations to others) over ‘rage donations.’ You can see all their comments here.
Now that we’ve had 18 months of post-election “rage giving” what are your thoughts on its overall effect on fundraising?
Roger
Thanks for this, Roger. I’m kinda tired of Facebook and its ideas, actions, etc.
Loyalty and LTV are critical. To take that away is small-minded, harmful, a violation of the rights of both donors and the organizations.
P.S. Watch out for those silly (and even bad) board members.
Sigh.
“Slicing, dicing and selling” Is this REALLY what you want to do to your donors?
Another concern is that the money is used for its intended purpose and with transparancy. Charities have the faith and trust of the donors in these moments. We need to not let them down, or else face an even more cynical, even less loyal donor public.
*transparency
I’d have given my left pinkie to have written a paragraph as good as your opening paragraph to this article, Roger. Damn, you’re good.
Sigh: yet another wild horse for board members to chase.
You nailed it Roger:
“somewhere out there are a couple of hundred board members or CEOs about to ask their fundraiser, “Why can’t we do this?”
Completely agree and it concerns me greatly- Facebook is in the business of making money and is wise enough to know that the ~1.75% it pays/costs them on donations is worth its weight in gold to then be able to sell that data to the highest bidder.
Out of those 500k donors, how many are $1k+? The average donation looks to be about $40 for this particular campaign, but based on experience, the median is likely much less, meaning there are a small percentage- yet still meaningful segment- of high net worth donors.
Now Facebook will be able to sell those high net worth donors to the highest bidder and and take a toll along the way, further separating nonprofits from the macroeconomics of the total donor money supply.
While I am an optimist, (and can see how Facebook’s tools increases all giving), I’d only believe it if they shared data.
Perhaps it is best that organizations do not receive these names from fb. It removes the need to continue to fuel the rage.
Gail Perry said:
Sigh: yet another wild horse for board members to chase.
You nailed it Roger:
“somewhere out there are a couple of hundred board members or CEOs about to ask their fundraiser, “Why can’t we do this?”
I concur. Going back to the article about teaching new fundraisers, this should be an early lesson, you will be asked why your organization can’t use FB to raise millions (or hundreds or thousands). We need to teach new fundraisers how to counter with information such as that which Roger points out, even if they do we don’t have their names, we can’t build a relationship over time. I have a lesson similar to this in a course which I teach.
Just found this, thanks to Cynthia Gibson for sharing https://medium.com/infogagement