Social Net Fundraising – All Hype?
Mercy me!
Even while media researcher Niesen is reporting that social nets and online video have transformed the web, the Washington Post is telling us that online fundraising via social nets is over-rated.
What’s a poor blogger to do? Say they’re both right!
The usage trend data measured by Nielsen are as solid — and impressive — as it gets. Here MediaPost’s summary:
"The number of U.S. consumers who frequent online video destinations has climbed 339% since 2003, while time spent on video sites has shot up almost 2,000% over the same period. In the last year alone, unique viewers of online video grew 10%, while the number of streams grew 41%, the streams per user grew 27%, and the total minutes engaged with online video grew 71%.
Meanwhile, there are 87% more online social media users now than in 2003, with 883% more time devoted to those sites. In the last year alone, time spent on social networking sites has surged 73%, while in February, social network usage exceeded Web-based e-mail usage for the first time."
Nielsen says that consumers are seeking "more personalized relationships" online.
But so far, those personalized relationships are not generating contributions! The Washington Post, in an article focused exclusively on Facebook and its Causes program reports these fundraising results:
"More than 25 million of Facebook’s 200 million worldwide members have signed on as supporters of at least one cause, making it the third-most popular of the more than 52,000 applications on the site … But just 185,000 members have ever contributed through the site, which sends credit card transactions on Facebook to the Bethesda-based Network for Good to distribute. The median gift through Causes is $25. The majority of Causes’ participants have received no donations through the site. Fewer than 50 of the 179,000 groups on Causes have raised $10,000, and just two — the Nature Conservancy and Students for a Free Tibet — have cracked the $100,000 mark."
Pretty puny fundraising results. Granted, there are other social net fundraising applications and efforts out there, but we have no reason to believe that any would perform significantly differently.
The Agitator has posted plenty on social nets and fundraising (just search our "social netwoking" category). Our view has been essentially … Get Ready, Aim, small arms only, Fire!
The priorities we suggest:
1. Make your website really donation friendly.
2. Capture plenty of email addresses from your donors and learn the ropes of online fundraising and cultivation via email.
When you’re confidently on top of #1 & #2, then …
3. Make a very modest mind share and resource commitment to understanding the social net platforms and experimenting with fundraising applications. But don’t open a separate bank account yet for social net contributions. Today, expect your youngest donors and your existing "missionaries" (that’s 20% of your donors if you’re lucky) to be the most likely users of social nets, and maybe 5-10% of them to donate via this channel.
That’s a pretty restrained assessment. If readers out there disagree, we’d love to hear about it,
Tom
P.S. Hats off to Nature Conservancy and Students for a Free Tibet. Your online fundraising folks deserve a raise. Why is it working better for you, I wonder?
Trying to tie donations directly to social networking is difficult, and for-profit enterprises face the same skepticism of ROI from social networking. Use social networking as an additional venue to engage the community and get followers to be aware of your organization. Donations will not necessarily directly flow from the online community, but establishing that relationship increases donors’ awareness which should lead to support through traditional channels as well as online giving.
I would agree that the short-term impact on fundraising has been moderate at best for most nonprofits, but the real strategy needs to be the development of long-term relationships. Everybody Wins USA has used social media successfully to build awareness, which has resulted in new partnerships and new board members. The results of those new relationships has brought in both significant hard-dollar donations and in-kind services. Like anything, social media has to be used as a tool to develop, enhance and engage relationships with new and current constituents.
Rich Greif
National Executive Director
Everybody Wins! USA
I think a few major points were left out of the analysis.
1)Network for Good does not process transactions for 501c4 organizations and/or PACs, thus preventing them from using Causes as an integrated fundraising platform. As with many things on the web, advocates and activists are the early adopters, but Causes hasn’t allowed them to engage with their preferred organizations monetarily.
2)”True” Facebook integration remains somewhat pricey and elusive for nonprofits. Full donor data is rarely collected & shared, and even apps that collect transactional info are not able to collect the interest or behavioral data (due to privacy rules) that organizations seek. It is still easier to provide a link to an external donation form than it is to build an integrated app.
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