Starting Over
Not knowing what you’re doing is more and more acceptable in this complex and fast changing world we work in.
But pretending and preaching that you know what you’re doing is dangerous. For you. For your organization. For your clients. For the future of our sector.
I’m increasingly convinced that making bold predictions, spread-sheeting three and five year plans, and signing off big budgets and purchase orders is a relic of a dying age and an absolute recipe for failure in the future.
So, next week The Agitator will launch an occasional series titled Starting Over. Our goal is to answer this critical question:
How would you build a growing, sustainable nonprofit from scratch in today’s fast-changing and challenging environment?
Some of the content in this series will come from the research Kevin Schulman of DonorVoice and I have been conducting in preparing a new book tentatively titled, The powerful fundraising magic of STARTING OVER.
And hopefully some will come from the generosity of Agitator readers like you who are willing to share data and specific testing results.
Why are we launching this series? Tom and I have been increasingly concerned that The Agitator is fostering what reader Dan Kirsch calls the ‘echo chamber’ effect. That’s where well-meaning, knowledgeable people (the ‘saved’) agree and close ranks against those who don’t.
But … as Seth Godin so wisely warned in a post titled, Closing the Gate:
“Sooner or later, tribes begin to exclude interested but unaffiliated newcomers.
“It happens to religious sects, to surfers and to online communities as well. Nascent groups with open arms become mature groups too set in their ways to evangelize and grow their membership, too stuck to engage, change and thrive.
“So much easier to turn someone away than it is to patiently engage with them, the way you were welcomed when you were in their shoes.
“There are two reasons for this:
* It’s tiresome and boring to keep breaking in newbies. Eternal September, the never-ending stream of repetitive questions and mistakes can wear out even the most committed host. Your IT person wasn’t born grouchy — it just happens.
* It’s threatening to the existing power structure. New voices want new procedures and fresh leadership.
“And so, Wikipedia has transformed itself into a club that’s not particularly interested in welcoming new editors. And the social club down the street has a membership with an average age of 77. And companies that used to grow by absorbing talent via acquisitions, cease to do so.
“This cycle isn’t inevitable, but it takes ever more effort to overcome our inertia.
“Even if it happens gradually, the choice to not fight this inertia is still a choice. And while closing the gate can ensure stability and the status quo (for now), it rarely leads to growth, and ultimately leads to decline.”
So in the spirit of “overcoming our inertia” and challenging the status quo and all the vested interests of the consulting and preaching class, we’re launching this Starting Over series.
Our approach to Agitator readers will be to offer you information and insights on how to raise more money, simplify your life, and stop wasting time and money on things that don’t matter and donors don’t like.
I’m optimistic that we’ll succeed. But only if we all just take to heart Mark Twain’s sage observation:
“It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”
Roger
P.S. If you have suggestions for answering the basic question behind our exploration — How would you build a growing, sustainable nonprofit from scratch in today’s fast-changing and challenging environment? — please send them on. Thank you.
For a sustainable nonprofit, assign someone to champion the Voice of the Donor. Then, require that person to set up “listening posts” from multiple sources (annual focus groups, surveys, social media comments, major donor interviews, online behavior). From there, the VOD champion can brief the organization on the latest donor demographics and psychographics and more easily identify untapped markets.
Best wishes on your research.
Superb idea Roger and Tom!
Yes, yes, yes! Thank you! Working at a small non-profit in NZ, where we’re just starting to build up individual giving, with limited resources, all ideas on where we focus our energy are more than welcomed. Sean Triner said recently that if you don’t already have a good DM programme, don’t do DM acquisition because of the costs nowadays. How do we recruit? Face to face? Telephone? Personal solicitation of major donors? I absolutely appreciate that stewardship and retention are hugely important but we have to get them through the door first to be able to retain them! I look forward to reading the series.
Sounds exciting! And I love Kerry’s Voice of the Donor suggestion.
Tom, Roger, thank you for the opportunity to start over!
Erica’s take is that if organizations could start over, they should focus on building their monthly donor pool right away.
It will help provide that sustainable revenue and it is easy and convenient for the donor. No gift is too small!
If you look at the numbers, you scratch your head and wonder why not more organizations have jumped on the monthly donor bandwagon.
Nowadays, it’s so easy, the systems and online donation options and databases have pretty much all embraced monthly/recurring donors, it can’t be any easier, but you have to start and ask and ask some more.
If you look at the numbers, you’ll truly be blown away by the power of monthly donors. For example, the current average gift is $24 a month, that’s $288 a year. Not to mention the fact that monthly donors will continue to give to other opportunities as well.
The US is still lagging behind in this area. Your retention will improve. Your donors will love you and you’ll have the sustainable revenue to execute your programs.
So, if you can start something, go for monthly donors.
I’ll end with a quote: Major donors create the splash, monthly donors create the pond!
cheers,
Erica Waasdorp
Monthly Giving Groupie
A Direct Solution
Love that quote, Erica!