Ten Trends Transforming Marketing Measurements
Max Kalehoff is my man. He's VP of Marketing at Nielsen BuzzMetrics, a firm specializing in measuring consumer-generated media (you know, like blogs and YouTube videos). Never met Max, but find him a constant source of superb insight into how to measure and analyze consumer behavior. Our previous posts on consumer engagement and “happy losers” were inspired by him.
For our readers who aspire to really understand their members, donors and activists, Max's thoughts on Ten Trends Transforming Marketing Measurements is “must read.”
Bottomline: as consumers become more digitally-engaged and more empowered in terms of their own ability to “send a message,” marketers must enter a new era of listening. There's more to hear and observe … yet at the same time consumers are more elusive and marketers are in less control of the message.
Here's a shorthand summary of the trends, but you'll need to read the piece.
1. Digital network adoption
2. Attention erosion
3. Speed of measurement
4. Democratization of data & analytics
5. Observation measurements
6. Unstructured data
7. Beyond demographics
8. Customer-centered measurements & planning
9. Data integration comes of age
10.Reevaluating relationships with whom and what we measure
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Behavioral Science Q & A
Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]
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I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]
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Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]
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Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]
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There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]
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I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]
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