Will Your #GivingTuesday Campaign Drown In A Sea of Sameness?
December 3rd marks the seventh anniversary of GivingTuesday which has grown from an idea spawned at the 92ndStreet Y in New York City has grown into a global movement involving thousands of organizations and millions of donors and is now its own organization.
So far in its 7 years GivingTuesday’s organizers claim the event has produced more than $1 billion in online gifts in the U.S. alone. The GivingTuesday organizers are estimating that this year’s 2019 event will raise $400 milllion in the U.S from 3.6 million gifts with a mean gift size of $105.
In short, GivingTuesday has become a cultural phenomenon for a good part of the nonprofit world. [ If you want to learn more about “who” gives and “why” GivingTuesday has published a FAQ that’s well worth a read.]
GivingTuesday also has its skeptics, critics and advice-givers: The Agitator among them with our posts like A Better Alternative to #GivingTuesday … On #Giving Tuesday, Thank, Don’t Ask … For Your Matching Gift and #GivingTuesday File. Each of these posts contains a small dose of “grumpy” and a large portion of helpful advice.
Most of the criticism of GivingTuesday is rooted in the legitimate concern that too many nonprofits place too much emphasis/dependence on a single day rather than treating it as just one part of a larger, overarching fundraising and campaigning strategy.
The Agitator isn’t discouraging participation in GivingTuesday. We are discouraging nonprofits from jumping into the #GivingTuesday Sea of Sameness by blindly copying each other’s subject lines, poorly-thought-through matching gift offers and other oft-misunderstood and often misused tactics.
As a sort of negative checklist to help you avoid common mistakes for GivingTuesday 2019. Here are some examples of poor and/or undistinguished subject lines and badly executed matching gift offers we’ve highlighted in the past.
In 2016 Nick signed up for emails from the 100 largest charities in the United States. have a warped sense of fun.). Here are the subject lines from most of the emails he received around that GivingTuesday:
- A special Giving Tuesday challenge for you
- Alert: Triple Match
- DEADLINE: #GivingTuesday gifts doubled!
- Don’t miss this, Nick
- Double your impact for #GivingTuesday
- ENDS TONIGHT: Now up to $15,000 available!
- Every donation doubled today!
- FINAL NOTICE: Match expiring
- FW: Alert: Triple Match
- fwd: [until midnight] TRIPLE your impact
- #GivingTuesday challenge
- #GivingTuesday is here!
- #GivingTuesday: Your gift DOUBLES
- Good news: match EXTENDED
- Happening now: TRIPLE your impact
- Hours Left: Help Meet Our #GivingTuesday Match Goal
- Hurry Nick – triple match!
- It’s not too late: 2x MATCH
- Last chance: 3x Match
- Last chance for Giving Tuesday
- MATCH: 3x
- Match! Make Bigger Change This Giving Tuesday
- Only a few hours left
- Reminder: Give on #GivingTuesday!
- There’s still time to help – #GivingTuesday
- This #GivingTuesday your gift doubles!
- Triple Match Alert: Time is running out
- TODAY ONLY: Gifts Doubled!
- UPDATE: We’re So Close to Our Goal!
- URGENT response needed: All gifts DOUBLED!
- Your gift can be matched on #GivingTuesday
- Your #GivingTuesday gift
Three key things to notice about this list:
- Almost everyone has a match. In an effort to stand out in a noisy email environment with Thanksgiving, Black Friday, Cyber Monday, and post-Cyber Monday, they’ve all picked the same tactic.
This leads to what Nick calls “the Men’s Wearhouse effect”. Whenever you see an ad for that store, you see that you get one, two, or three suits free when you buy one. Why would you ever buy something regular price there without a free suit?
Same thing here. If the best idea that all of us have simultaneously is to have a match, you are going to train your donors to respond only to matches. In fact, there’s some evidence here that talking about a lead gift works better than a match (because some people count the match as part of their gift and give lower average gifts). And triple matches don’t work better than 100% matches (which may not work better than 50% matches). Also, they tend to work only for active donors; lapsed donors and non-donors respond better to pitches as to why to give. And that brings us to the second point:
- These subject lines talk about when to give, not why. And when you do that, you don’t raise new money – you cannibalize revenue from other communications you would have received. We already know that 63% of revenues from an additional communication aren’t new revenues. Why contribute to it by making your primary pitch the time of year, rather than the good your gift can do?
Here is the opening of one of the Giving Tuesday emails – we’ve changed it only to anonymize who sent it (because even a great organization is entitled to a mistake or two):
“As I’m sure you know, today is #GivingTuesday. But it’s also the end of November, and digital revenue for XXXXXXXXXXXXXXXXX is behind $XXXXXXXX, Nick. Luckily, every donation today will be TRIPLED. Will you step up?”
Why would any fundraiser ever think a shortfall in digital revenue would be compelling to a donor? Donors don’t want to fill a bucket; they want to light a fire.
Donors want to save a life or change a life. They do not give a damn that Digital Dan is 4% behind his November revenue goal.
At the very least, make a pitch that someone cares about.
Here are a few subject lines from Nick’s email treasure hunt that actually do this:
- Help Jewish kids like me this Giving Tuesday
- Raise your voice for kidney patients
- Thank a Professor, Save a Scholar
- This Giving Tuesday, give clean water
These were emails written by someone with an actual ask for a differentiated reason. Which leads to our third point:
- Most of these emails are snoringly generic. Take a look back at the original list of subject lines. We’ll bet the entire contents of your wallet that you can’t guess which organizations sent any of those emails.
We’ll go one step further and bet that some of the people who wrote those subject lines don’t remember which is which. They are looking at the list saying “did we use ‘#GivingTuesday challenge’ or ‘#GivingTuesday is here!’?”
So…take the generic out of your GivingTuesday campaign (and all your campaigns for that matter) and let donors know why to give
As you review the drafts you’ve prepared for GivingTuesday take a step back. Does it hurt to remind people that this is a special day of giving? Absolutely not. But that can’t be your primary message. Otherwise, your donors will complete the sentence “It’s time to give” with “to someone else.”
Have a great #GivingTuesday.
Roger
In Minnesota, we do Give to the Max Day, now in its eleventh year. It’s in November (before Thanksgiving) which helps to extend the year-end calendar, but it’s basically a state version of Giving Tuesday.
I waggishly refer to it as “Inbox to the Max Day,” because we’re running into a lot of the same issues here. It’s become Such A Thing, that every one of the 2,000+ non profits in the state are sending out the same emails several times that day and in the week leading up to it.
So this post is too late for us here in the North Star State, but you can bet I’ll set a reminder to revisit this post with my team next year. Thanks!
Thanks Greg,
You absolutely nailed it when it comes to the devolution of a strong and good idea into something far more watered down thanks to the herd mentality that so often afflicts our sector– your nicely phrased “Inbox to the Max Day” syndrome.
Roger
Thanks Roger for highlighting what I refer to as the “Spray Gun Effect”. My now departed father, William Wayne Love, or WW for short, owned both a roofing and painting contracting businesses back in Muncie IN.
Whenever, we gave a new worker the painting spray gun, NOTHING was safe. They would literally paint windows, gutters, roofs, lawns, vehicles and of course other people!
On Giving Tuesday, we often give the email send button (spray gun) to those not exactly experienced and then are surprised that over the next 16 hours 15 emails are sent that all look and sound a bit the same. (Do those same people at the send button actually get to see the new unsubscribe list that has grown substantially?)
Bt the way, old WW become much smarter over the years and only handed workers the spray gun AFTER they had been on over spray clean up for a month or two!
That just might be a good idea in the NPO communications world too…
Time will tell
Hi Jay…
WW was a wise man. As you note with your rightly named “Spray Gun Effect, arming the inexperienced with digital spray guns is no less messy and ineffective than the results your dad experienced in Muncie.
Your question as to how many folks actually watch the back-end effect of the spray gun (unsubscribed and diminished retention) is an important one. But, sadly, I suspect it pretty much goes unanswered in most shops.
Roger
As may grandmother would say, “A day late and a dollar short.” But here goes.
Sadly, Roger, your comments also cover far too many of the appeals I receive OUTSIDE of GT, both online and in the mail.
Alas, some of our fellow fundraisers seem to be all about the “how and how much” rather than the “why”.
Giving Tuesday is the day that my inbox will fill with emails as well. Many from organizations I gave to in 2018 and 2019 and have heard nothing from since.
Can we talk about permission?
Because GT is also the day when I’ll receive countless emails from organizations whose lists I never did sign up for. Perhaps they’ve subscribed to my newsletter and gone ahead and “added” me to their lists without any opt-in.
I do make a few small gifts. But typically I’m “selecting all” and hitting the delete key. Too much.
As my mother would say “if everyone else jumped off a cliff, would you jump too?”
Doesn’t it make far more sense to master the basics of running a solid multichannel campaign — one that you can rinse and repeat throughout the year? And, if that’s where you’re at, GT provides an opportunity to both thank and warm up your donors for year-end giving.
Roger, thanks for the nod to #thanksGivingTuesday. Sadly, I fear in my absence this year it has been replaced with a plan for sameness, driven by misplaced FOMO. Just because everyone else is doing it, it doesn’t mean it’s right for you…or your audience. The retention rates spoke for themselves, but apparently not loud enough to overcome the calls to conform.
Got a good one today: Subject: What is Giving Tuesday really?
First rule of DM – Never ask a question that might be answered negatively, as it “Who cares!”
And so it begins…