You’ve Been Weeded!
Suppose a donor said this to you …
“I’ve decided to weed my giving garden. I’ve been giving faithfully to a dozen organizations, but I’m going to cut back by the end of the year to six at most. Why should you be one of those six? Take your time; I don’t need the answer right now.”
If you’re a major gift fundraiser, after you’ve taken a pill of some kind, you’d probably plan a level of investigation (profiling the donor’s past giving in detail) and further customized communication (based upon the donor’s clearly expressed passions and preferences) commensurate to their giving history and (potential) value.
Hopefully, you’d interact with the donor to gain a better understanding of their overall giving aspirations and how your organization might fulfill them, and to identify any ‘disappointments’ they might hold with your organization.
On other words, you probably wouldn’t yield that donor easily.
However, if you’re a direct marketing fundraiser, dealing with a universe of $25-$50 average gifts or a $20 a month donor, how would you respond and how hard would you work to retain that giver?
Now, in all likelihood, a donor in that category is very unlikely to ever reach out and deliver that message directly. They just disappear. You’ve been weeded!
Earlier this year, Jeff Brooks speculated about this weeding, in a post called How to keep up with changing donors. And he was reacting to a NY Times column, Don’t Give Till It Hurts, which gave reader-donors advice you don’t want to hear: Make a giving plan with limits; and don’t feel guilty about not straying from it.
Jeff observed:
“There’s some evidence that a growing number of donors follow a plan something like this. For something like 10 years, response rates and have been dropping but average gifts have been growing. That could be a sign of donors consolidating their giving: larger donations to fewer organizations — possibly following a plan or a philosophy.”
Does this pattern apply to your organization … fewer donors with higher average gifts?
The good news is that somebody out there likes you enough to give more. The bad news is you’re being weeded.
Shouldn’t you be aiming to get on each of your donors’ short lists — the fat cats and the small fry too?
Jeff offered some sage advice stressing donor-focused fundraising.
On Monday, check out Roger’s advice about the kind of donor experience you need to deliver to all your donors if you don’t want to be weeded … and how you can do it.
Tom
Tom, a lovely wake up call for us to consider. I believe that many such donors in younger generations are making those exact decisions. Too bad our communications might need to change after hearing that rather being on point all of the time…
Tom, This is nothing new. I know Roger will share excellent thoughts about retention, so I won’t comment on that. But a re-engagement plan can work too. When I worked as a membership/annual giving director, we used to send out periodic surveys to our recent lapsed asking why they left. We asked honest questions, not insincere ones meant to elicit a positive response. And I always saw a strong re-engagement response.
I believe that many $25-50 donors are still feeling the pinch of 2007 and ever-increasing prices of essentials. By showing them at we are paying attention and that we care may be all that we need to win them back.
I love this!
I’ve also found surveys useful – not just to re-engage donors who haven’t given in a while, but to let donors (of any size) that what they think matters. Also, thankathons and other calls. Believe me, those are a win-win – ask board members to get together to call and they leave floating on air. Donors are thrilled to be getting a call to say thanks from a board member. Wow, I matter!
We might not always have the tools or reach to dig into the same depth with $25 donors. But there are ways to connect that don’t multiply the workload until its impossible.