Award-Winning Blog


To Go .ngo, .ong, Or Not

Last week the Chronicle of Philanthropy pointed out that beginning March 17th charities around the world are eligible to register for website addresses with the additional domains of .ngo and .ong. Agitator reader Greg Worley wrote asking us to weigh in with an Agitator opinion of whether or not adding these domains is worth it to […]

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What’s In A Job Title?

We all know that job titles can be either very misleading, sometimes actually disguising — and often overstating — what the person really does with their time (‘Chief Executive’, for example), or on the other hand, helpfully precise (e.g., Production Manager, Direct Mail). To get a sense of the range of people who are reading The Agitator, […]

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Be Happy. No Water!

What a difference a day or two makes. On Friday, I was greeted by several sources pointing out that it was World Happiness Day. And who other than the troubador of happiness Pharrell Williams was addressing the United Nations on the subject. There are a variety of ‘world happiness’ measures floating around. If you want […]

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The Most Pathetic Story I’ve Heard

No sooner had I finished reading Tom’s post — The Greatest Story Ever Told — than the phone rang with an irritated U.K. reader at the other end. ( I think the Brits refer to this state as ‘in high dudgeon’.) No, he wasn’t complaining about Tom’s post. Rather, in a tone signaling 1/3 incredulity, […]

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The Greatest Story Ever Told

How many times have you heard that effective fundraising — moving people in general, making a durable impression — revolves around storytelling. Tapping into the hardwiring in the lizard part of our brain. Dates back to communicating in the cave. And all that. Here, perhaps, is the best ever example of the power of storytelling. If […]

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22 Really Useful Customer Retention Stats

Today I stumbled upon an article titled Top 5 Keys to Customer Retention. The article itself was crap, and since it’s my job to protect you from such overwrought drivel, I won’t give you a link to it. That said, the article did include a link leading to some fascinating customer retention stats … 22 […]

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