Award-Winning Blog


Are You Undermining Donor’s Sense of Control?

People give of time and treasure. We know this to be true.  A factoid in support:  Americans donate over $310 billion and volunteer 8.8 billion hours per year. If you take the median household income in the US (67k) and the average hours worked in a year you see that the hours given are worth […]

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Back to Normal

Covid changed everything.  For a little while. The prognosticators claiming otherwise were seemingly trying to outdo one another with their hyperbolic goobly gook.   Here is one such hot-take, “that one can talk about a global synchronisation of human behaviour establishing a completely new, universal change of consumer patterns.”   Uh, yeah, whatever. A nod to Mark […]

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Personas?  Buyer Beware.

This post is sourced from an article I wrote for the Direct Marketing Association of Washington’s bi-monthly magazine, Marketing AdVents.  I encourage checking out the DMAW membership offer.  They produce a lot of good content with conferences, webinars and this publication. The only reason to group donors is because you believe you’ll be more financially […]

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827 Years of Direct Mail in 40 Minutes,37 Seconds

“Power corrupts.  PowerPoint Corrupts Absolutely.”  —Edward Tufte All of us who’ve suffered through interminable series of PowerPoint slides at conference after conference can certainly agree with Prof. Tufte, a pioneer in the field of information design and data visualization. HOWEVER….here’s an exception.  A masterclass in 827 years of direct mail history presented in 40 minutes […]

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Paper vs Digital –Does the Medium Matter?

Does an ask for money or time get mentally processed differently depending on whether it’s a paper or digital ask? In a word, yes.  A study done in China and the US found that the medium determines, in part, how willing folks are to help. They dubbed the finding the “good paper” effect, which likely […]

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Don’t Ask if You Don’t Care About the Answers

Zero party data is the data that voluntarily comes from your donors.  It’s their voice.  You might say we built a company around the value of it. This data is proprietary, you don’t sell or trade it in the co-op mills taking in others’ mailing list laundry.  You keep it to yourself and you use […]

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