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Direct mail

Are Your Email Donors Different from Your Mail Donors?

The polls got a relative drubbing in 2016 but their long-term win rate is off the charts.   One 2016 theory alive and well going into 2022 was polls suffered from response bias, the people willing to be polled had different candidate preference from those showing up to vote. More specifically, Republican voters were less willing […]

Learn More November 16, 2022

People With Less Free Time Volunteer More?

I’ve always heard the cash or time trope.  Hell, I’ve said it. People give of time or treasure depending on which resource they have more of.  Makes perfect sense except there’s little evidence beyond the anecdotal to support it. A German research study examines the impact of income and life’s other competing interests on discretionary […]

Learn More October 26, 2022

Who Owns the Story?

That’s the rhetorical question underlying an Amref Health UK report, a charity focused on health in Africa.  The report shares loads of useful detail on a direct mail test pitting what they call participant stories against charity stories. The report is authored by outside consultants, Jess Crombie and David Girling, in partnership with Amref.  The test […]

Learn More October 24, 2022

New Tricks for “Old” Fundraisers

The adage, “You can’t teach an old dog new tricks” is, of course, nonsense.  A metaphor so often used as an excuse to adapt and change. Kevin’s post on Doggy Personality got me thinking even more than I usually do about change and risk-taking,  His post outlined how a donor file could be tagged, at […]

Learn More September 19, 2022

Homogenizing the Crap Out of a Heterogeneous World

Two hundred years ago, black/white/gray products were about 15% of the total. Today?  Closer to 60%. 7 out of 10 cars are black, white or gray.  Gray is the most popular interior carpet color. The most popular paints?  Fog, Mist and Linen, which as you might guess, ain’t exactly colorful. What’s causing this?  Big data.  […]

Learn More September 14, 2022

Statistical Significance Smificance…

Learn More August 17, 2022

Your Flag Decal Won’t Get You Into Heaven Anymore

July 4th,  the day to celebrate and remember what America’s all about. On this fraught-filled, future-fearing  July 4th I sure as hell hope we’re all taking the remembering seriously. Because Agitator’s mission focuses on direct response fundraising, I’ll forego the usual patriotic platitudes.  Instead for Independence Day 2022 I’m invoking the memory and wisdom of […]

Learn More July 4, 2022

Everything is Impacting Everything

From real estate to the stock market, to energy, to technology, to politics to fundraising the Pandemic/Supply Chain/Ukraine/Inflation Virus is wreaking havoc. This is certainly the case where direct response –both direct mail and digital—is concerned. Massive shortages of envelopes and paper with prices going up and availability still down. Significant production delays and bottlenecks.  […]

Learn More June 27, 2022

827 Years of Direct Mail in 40 Minutes,37 Seconds

“Power corrupts.  PowerPoint Corrupts Absolutely.”  —Edward Tufte All of us who’ve suffered through interminable series of PowerPoint slides at conference after conference can certainly agree with Prof. Tufte, a pioneer in the field of information design and data visualization. HOWEVER….here’s an exception.  A masterclass in 827 years of direct mail history presented in 40 minutes […]

Learn More March 21, 2022

Paper vs Digital –Does the Medium Matter?

Does an ask for money or time get mentally processed differently depending on whether it’s a paper or digital ask? In a word, yes.  A study done in China and the US found that the medium determines, in part, how willing folks are to help. They dubbed the finding the “good paper” effect, which likely […]

Learn More March 18, 2022

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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