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Direct mail

Are Your Email Donors Different from Your Mail Donors?

The polls got a relative drubbing in 2016 but their long-term win rate is off the charts.   One 2016 theory alive and well going into 2022 was polls suffered from response bias, the people willing to be polled had different candidate preference from those showing up to vote. More specifically, Republican voters were less willing […]

Learn More November 16, 2022

People With Less Free Time Volunteer More?

I’ve always heard the cash or time trope.  Hell, I’ve said it. People give of time or treasure depending on which resource they have more of.  Makes perfect sense except there’s little evidence beyond the anecdotal to support it. A German research study examines the impact of income and life’s other competing interests on discretionary […]

Learn More October 26, 2022

Who Owns the Story?

That’s the rhetorical question underlying an Amref Health UK report, a charity focused on health in Africa.  The report shares loads of useful detail on a direct mail test pitting what they call participant stories against charity stories. The report is authored by outside consultants, Jess Crombie and David Girling, in partnership with Amref.  The test […]

Learn More October 24, 2022

New Tricks for “Old” Fundraisers

The adage, “You can’t teach an old dog new tricks” is, of course, nonsense.  A metaphor so often used as an excuse to adapt and change. Kevin’s post on Doggy Personality got me thinking even more than I usually do about change and risk-taking,  His post outlined how a donor file could be tagged, at […]

Learn More September 19, 2022

Homogenizing the Crap Out of a Heterogeneous World

Two hundred years ago, black/white/gray products were about 15% of the total. Today?  Closer to 60%. 7 out of 10 cars are black, white or gray.  Gray is the most popular interior carpet color. The most popular paints?  Fog, Mist and Linen, which as you might guess, ain’t exactly colorful. What’s causing this?  Big data.  […]

Learn More September 14, 2022

Statistical Significance Smificance…

Learn More August 17, 2022

Your Flag Decal Won’t Get You Into Heaven Anymore

July 4th,  the day to celebrate and remember what America’s all about. On this fraught-filled, future-fearing  July 4th I sure as hell hope we’re all taking the remembering seriously. Because Agitator’s mission focuses on direct response fundraising, I’ll forego the usual patriotic platitudes.  Instead for Independence Day 2022 I’m invoking the memory and wisdom of […]

Learn More July 4, 2022

Everything is Impacting Everything

From real estate to the stock market, to energy, to technology, to politics to fundraising the Pandemic/Supply Chain/Ukraine/Inflation Virus is wreaking havoc. This is certainly the case where direct response –both direct mail and digital—is concerned. Massive shortages of envelopes and paper with prices going up and availability still down. Significant production delays and bottlenecks.  […]

Learn More June 27, 2022

827 Years of Direct Mail in 40 Minutes,37 Seconds

“Power corrupts.  PowerPoint Corrupts Absolutely.”  —Edward Tufte All of us who’ve suffered through interminable series of PowerPoint slides at conference after conference can certainly agree with Prof. Tufte, a pioneer in the field of information design and data visualization. HOWEVER….here’s an exception.  A masterclass in 827 years of direct mail history presented in 40 minutes […]

Learn More March 21, 2022

Paper vs Digital –Does the Medium Matter?

Does an ask for money or time get mentally processed differently depending on whether it’s a paper or digital ask? In a word, yes.  A study done in China and the US found that the medium determines, in part, how willing folks are to help. They dubbed the finding the “good paper” effect, which likely […]

Learn More March 18, 2022

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q:We are struggling with acquistion. During our biggest community campaign, a colleague is suggesting that we have a QR code directing donors to a donate page that does not capture donor information – just a donation and an email address. We won’t be able to post any of these new doors our lvoely newsletters, or thank you letters. We’ll likely never hear from them again. What’s the best method to get this team to see the importance about a donor vs a donation?

    Thanks so much for raising this. Yes, capturing donor information can be helpful for stewardship like newsletters, thank-you letters, impact updates. But how you ask matters. Forcing full data capture introduces friction that can significantly depress conversion, many donors may simply abandon the process. Beyond the friction itself, required fields also shift the emotional experience […]

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    Q: Should we include “Giving Tuesday” in the subject lines for the emails that are going out before Giving Tuesday?

    Unlike holidays that everyone already knows, Giving Tuesday is a created event. Many donors recognize the name but not the exact timing, so referencing it becomes a helpful cue. It serves as a reminder and taps into social norm activation (“everyone’s giving today”), which boosts response. However, we still want it paired with the mission, […]

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    Q: can we pull the match language into the subject lines? Or this should be an A/B test?

    When a subject line leads with the match (“Your gift matched!”), it risks triggering market-norm thinking: the sense that giving is a financial transaction rather than an act rooted in values, identity, and care. This shift reduces intrinsic motivation and, over time, can weaken donor satisfaction and long-term engagement. It also makes the email indistinguishable […]

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    Q: Our mid-level donor team removed the QR code from the DM donation form that links to the donation page, but have left the URL for them to type it in manually. Not sure why they are adding a barrier to the donation process for a higher value donor – but I have to ask – is there any proof – either way – if a QR donation code reduces MV online giving, has any effect on their donation amount, has any effect on off line donations? Thank you….

    There’s no evidence that QR codes suppress mid-value giving; all available research suggests they either help or have no negative effect. In fact, behavioral and usability research consistently shows the opposite: reducing friction at any point in the donation process increases completion rates and total response. And that has nothing to do with capacity and […]

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    Q: How can we effectively use behavioral science to help shift our Board’s mindset. The majority are extremely resistant to asking their networks or sharing their contact lists with us, even after a candid discussion with an external lay leader who has been training boards with her fantastic Fundraising isn’t the F Word! workshop. We have also offered to use our automated email tool to send their appeals from their own email. It is so frustrating. We even have 2 Board members and the chair trying put some accountability on them for our big event but people are not really moving!

    What you’re experiencing is very common. Resistance often isn’t about capability, but about motivation quality. If board members feel pushed into fundraising, that triggers controlled motivation (low quality motivation) i.e. obligation, guilt, or fear of judgment, which often results in avoidance. Instead, we need to create conditions for volitional motivation (high quality motivation) by satisfying […]

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    Q: Copywriters often argue the ask should appear on the first page, but that usually breaks the story in two. With a one-sided letter the ask is always on page one, but with a two-sided letter it may fall on the second page—do results differ? Has your appeal structure been tested on both one-sided and two-sided letters? I just read the article Your Appeal Outline: Thoughtful Strategy or Random Spasm?

    That’s a really thoughtful question, and you’re not the first to raise it. Many of our clients have been cautious about placing the ask at the very end. To address their concern, we’ve tested both approaches, and the results are clear: when the ask comes last, even if that means it appears on the second […]

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