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Breaking Out of the Status Quo

Fat on the Ends, Skinny in the Middle

Here at The Agitator, we don’t subscribe to the “we told you so” mindset. BUT…14 years ago we alerted readers to what looked like both an anatomical and fundraising failure on the part of too many nonprofits.  In June of 2010 our post Cashing in on The Chasm noted,  “ the much-vaunted “Fundraising Pyramid” too […]

Learn More March 25, 2024

Make it Relevant. Helpful?

Your message should be relevant.  That statement, proffered as ‘advice’, is about as useful as its polar opposite, don’t make your message irrelevant to the audience. Can the same message sent to everyone on your donor file or in your acquisition marketing be equally relevant to everyone? There’s a stark difference between targeting and tailoring […]

Learn More March 20, 2024

The Barcode’s Birthday and Its Role in Fundraising World

In the Muzak -misted modern marketplaces, amidst the rhythmic beep of machines, lies a revolution so profound yet so quietly integrated into the fabric of our daily lives that it scarcely draws attention. This revolution, now marking its 50th anniversary, is none other than the barcode—that modest stripe of black and white that’s silently reshaped […]

Learn More February 9, 2024

People Are Different But In Predictable Ways

People are different in their motivation and interests and yet the sea of sameness of one-size-fits-all fundraising dominates. The Control ad and a Test ad both going to a single audience; the unspoken assumption is that everyone’s the same.  But what if the test failed because it did well with some people but poorly with […]

Learn More June 5, 2023

We Are What We Choose

Are you more outgoing and social or introverted? Are you described by others as being warm, friendly and often helping others? Might people describe you as hard-working, dependable and a planner? You almost certainly had answers for all 3 questions that came naturally and quickly.  These are typical descriptors for people and well, you know […]

Learn More June 2, 2023

The Three Layers of A Person and Your Fundraising Story

I want a story that speaks to me.  But who am I?  A bundle of complexity just like you and exactly not like you. Personality Psychologists often talk about three layers of a person, The foundational, rough sketch layer are our broad personality traits.  You’re extroverted, I’m introverted.  You’re agreeable, I’m not.   But, there are […]

Learn More March 20, 2023

All Segmented Up and Nowhere to Go

Why create segments?  The only reason is you believe Different Strokes was something other than an early 80s sitcom. But what makes people different isn’t the question.  Some people like red hats, others blue; knowing that won’t help you raise more money. What are the different reasons people support your charity is closer to the […]

Learn More March 15, 2023

My High Openness Got In the Way of Your Social Proof Nudge

One (tiny) facet of behavioral science is nudges or the tendencies of humans to be influenced by certain types of information or presentation. This is where Cialdini’s six principles of persuasion fit in. Authority: People are more likely to be swayed by those perceived as expert or authorities on a subject. Consensus (and it’s Social […]

Learn More January 11, 2023

Remember When?

I remember when people were in awe of email.  They loved it. Until they didn’t. The convenience –the ability to communicate directly and personally in writing regardless of time zones and free of telephone buzzy signals or answering machines and fax machines—was astounding. Unfortunately, that early awe of convenience and effectiveness has now morphed into […]

Learn More January 6, 2023

Can You Persuade Donors?

Jack Trout was a TV ad man who helped pioneer the concept of brand positioning .  He famously quipped, “If your assignment is to change people’s minds, don’t accept the assignment.” Seems he knew what he was talking about.  A huge study of TV effectiveness on changing people’s attitudes and beliefs about social issues found […]

Learn More December 28, 2022

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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    The Agitator Tool Box

    Ideas, applications, tools, processes, and case studies of break-through solutions in fundraising, including:



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