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Behavioral Science Posts

The “Donor” Identity is Lame

I’m a woman and a coffee lover. But being a coffee lover isn’t one of the most important ways I define myself, while being a woman is. This simplistic example illustrates the difference between identity presence, whether one has a certain identity, and identity importance, how central that identity is for their sense of self. […]

Learn More October 9, 2020

Sheila Martin-Stone: Pioneer, Activist and Friend Dead at 84

Sheila Martin-Stone, 84, whose pioneering work in mailing list management played a major role in building the fundraising powerhouse of direct mail fueling progressive causes and candidates, died Monday at her home in Oakdale, California. In 1972 she founded Triplex Direct Marketing just as dozens of today’s household names in progressive advocacy—Common Cause, NARAL, NOW, […]

Learn More October 7, 2020

Deliberate Giving?

One. That’s likely the modal number of gift frequency for (cash, one-off) donors on your file. The average gifts per donor per year is ballpark 1.7. Really strong charities are slightly north of 2 and lousy ones are hovering a few tenths below the average. If you get cash donors to give twice per year […]

Learn More October 5, 2020

Need More Sustainers?

How about Telemarketing? More people are answering their phones these days. Contact rates are up. But, it takes more than contacts for TM success, especially if TM success is considered to be more than just conversion rates. You know you need to deliver Lifetime Value. DVCalling, the telemarketing arm of DVCanvass (and sister company to […]

Learn More October 2, 2020

O’Canada. O’Canadian Donors!

In these civically stressed days I’m thinking more and more about Canada from my perch here in Massachusetts. Not just because my Canadian wife is visiting north of the border real estate sites with increasing frequency…nor because I think more frequently about Tom Belford, my Agitator sidekick who’s now safe and sound in New Zealand. […]

Learn More September 30, 2020

Emotion and Fundraising: Will Any Emotion Do?

“People give based on emotion, not facts.” Some version of that statement is sacrosanct in marketing and fundraising. It begs several questions, not least of which is whether emotion is the cause or the goal. We know it to be the latter. But today’s post is to beg another question: what emotion? Will any emotion […]

Learn More September 28, 2020

How Do You Get Conservatives to Care As Much as Liberals About the Environment?

Answer: message to them differently. More specifically, conservatives and liberals can see themselves as equally moral (Identity) but for very different reasons. Much like there is a Big 5 of Personality that is trait-based and predictive of attitudes and beliefs (and in turn, behavior), there is another Big 5 in Morality that, not surprisingly, has […]

Learn More September 25, 2020

The Cheap Money Paradox

The pandemic should cause us all to re-think many fundraising “norms” –notably the value of money and what it means not only to donors but to nonprofits as well. In order to stimulate a Covid-stricken economy the U.S. Federal Reserve (and central banks elsewhere) has dramatically lowered interest rates and promised to keep them low […]

Learn More September 23, 2020

Should You Put the Next Dollar on Brand Building or Direct Response?

The answer is $.60 on brand, $.40 on direct response. Why? Because, as the curve below shows, that 60:40 split produces the optimum long-term benefit. The most financially beneficial, long-term effects are about growth, defined as profit and market share, not volume growth which is often a short-term activity delivering little to no improvement in […]

Learn More September 21, 2020

Seize This Digital Day

The Agitator firmly believes that as the economic and psychological pandemic fallout grows deeper and darker, so grows the need for greater and greater understanding and use of evidence-based testing and research. This is especially true in all things digital. If ever there were a time for disciplined testing, reporting and sharing of online fundraising […]

Learn More September 18, 2020

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

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Q: What are the three most important things to consider when designing a brilliant supporter journey?

There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]

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Q: Is there any evidence that changes to the tax laws in the USA changed end of year giving behaviors? Previously, ~30% of US taxpayers filed itemized tax returns allowing them to receive a deduction for charitable giving. Tax law changed in 2017 so that now only ~10% itemize. This should mean tax year-end giving should not matter to millions of people for whom it used to matter. Is there any data evidence to support this?

I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]

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Behavioral Science Posts

The “Donor” Identity is Lame

Sheila Martin-Stone: Pioneer, Activist and Friend Dead at 84

Deliberate Giving?

Need More Sustainers?

O’Canada. O’Canadian Donors!

Emotion and Fundraising: Will Any Emotion Do?

How Do You Get Conservatives to Care As Much as Liberals About the Environment?

The Cheap Money Paradox

Should You Put the Next Dollar on Brand Building or Direct Response?

Seize This Digital Day

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Q: What are the three most important things to consider when designing a brilliant supporter journey?

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