Uncategorized - Agitator

Donor Identity

Cluster F****: Part Two

Our initial, Cluster F*** post wasn’t written with a sequel in mind but today’s example presented itself and thus a sequel was born. The most important part of the prior post and of this one as well is that the variables chosen to create these statistical clusters are all-important in creating (or avoiding) the garbage […]

Learn More September 16, 2020

Why Does Wikipedia Keep Doing It Like This?

For years now, as part of the donation request, Wikipedia informs us that most don’t give and acknowledges that most will ignore this request. As a behavioral scientist, I’m puzzled why they keep using this message and if they’ve ever tested it. Behavioral science is now very popular – maybe too popular for its own […]

Learn More September 14, 2020

Let’s Play A Game

Here’s a game for you, the professional fundraiser. Below is Wikipedia’s solicitation. It has been floating around for a while now, and, as a behavioral scientist, I wonder why they haven’t changed it yet. Can you spot the issues with this request? Tell us in the comments section what they are and what suggestions tied […]

Learn More September 11, 2020

The Great Telemarketing Comeback

In yesterday’s post, The Great Fundraising Comeback, I opined that in order to meet the future “we will need to start over”. I don’t mean begin from scratch—much of our knowledge and experience will prove durable and improvable– but I do mean we’ll be forced to look at first principles which means challenging virtually every […]

Learn More September 9, 2020

The Great Fundraising Comeback

It takes a mighty big catastrophe to break the stupor of complacency and take a hard, fresh look at the world around us—especially our world of fundraising. Even an event as jolting as the Great Recession of 2008 failed to knock more sense into most nonprofits. Of course we aren’t alone. For nearly 50 years […]

Learn More September 7, 2020

How Do You Find Out Why People Give?

For starters, don’t ask. Asking donors “why” they give tends to produce a lot of rationale or superficial answers. People are able to reliably cite their attitudes and provide insight on their experiences from interactions but rarely do they shed light on the cause of their behavior when directly prompted. A slightly better approach is […]

Learn More September 4, 2020

Are You Fundraising With a Sledgehammer While Looking Out the Rearview Mirror?

What do you know about your donors? Not generalities but specifics about your donors and why they support your cause? One generality common across most groups is that “our donors are older”. The precondition here is that younger people are less likely to stick around (and/or give in first place) than older people. If your […]

Learn More September 2, 2020

Trump’s or Biden’s Convention Speech: Which Was Better?

There are myriad ways to answer that question. We chose to stay above the opining fray and analyzed each speech based on linguistic features using our Copy Optimizer. As a refresher, the Copy Optimizer analyzes parts of speech by tagging each word and using algorithms to ‘dimensionalize” parts of speech on two continuums, Involving vs. […]

Learn More August 31, 2020

If Money Were a Person

Stop me if you’ve heard this one. A dollar bill walks into a bar… Anthropomorphism, that mouthful of a word with onomatopoeia (now we’re just doing a weird flex, Google it) like qualities is when we imbue objects or animals with human qualities. You know, like The Little Engine Who Could or Winnie the Pooh […]

Learn More August 26, 2020

Back to The Future

Marketing scholars had the chance to work with a local chapter of a national health charity. This is their story. The local chapter in Texas had limited funds and internal capacity and despite this, or perhaps because of it, the academics were able to experiment. The academic’s situation analysis revealed the following challenges, An uninformed […]

Learn More August 21, 2020

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

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Q: What are the three most important things to consider when designing a brilliant supporter journey?

There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]

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Q: Is there any evidence that changes to the tax laws in the USA changed end of year giving behaviors? Previously, ~30% of US taxpayers filed itemized tax returns allowing them to receive a deduction for charitable giving. Tax law changed in 2017 so that now only ~10% itemize. This should mean tax year-end giving should not matter to millions of people for whom it used to matter. Is there any data evidence to support this?

I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]

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Donor Identity

Cluster F****: Part Two

Why Does Wikipedia Keep Doing It Like This?

Let’s Play A Game

The Great Telemarketing Comeback

The Great Fundraising Comeback

How Do You Find Out Why People Give?

Are You Fundraising With a Sledgehammer While Looking Out the Rearview Mirror?

Trump’s or Biden’s Convention Speech: Which Was Better?

If Money Were a Person

Back to The Future

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Q: What are the three most important things to consider when designing a brilliant supporter journey?

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