Uncategorized - Agitator

Breaking Out of the Status Quo

The Great Fundraising Comeback

It takes a mighty big catastrophe to break the stupor of complacency and take a hard, fresh look at the world around us—especially our world of fundraising. Even an event as jolting as the Great Recession of 2008 failed to knock more sense into most nonprofits. Of course we aren’t alone. For nearly 50 years […]

Learn More September 7, 2020

How Do You Find Out Why People Give?

For starters, don’t ask. Asking donors “why” they give tends to produce a lot of rationale or superficial answers. People are able to reliably cite their attitudes and provide insight on their experiences from interactions but rarely do they shed light on the cause of their behavior when directly prompted. A slightly better approach is […]

Learn More September 4, 2020

Are You Fundraising With a Sledgehammer While Looking Out the Rearview Mirror?

What do you know about your donors? Not generalities but specifics about your donors and why they support your cause? One generality common across most groups is that “our donors are older”. The precondition here is that younger people are less likely to stick around (and/or give in first place) than older people. If your […]

Learn More September 2, 2020

Trump’s or Biden’s Convention Speech: Which Was Better?

There are myriad ways to answer that question. We chose to stay above the opining fray and analyzed each speech based on linguistic features using our Copy Optimizer. As a refresher, the Copy Optimizer analyzes parts of speech by tagging each word and using algorithms to ‘dimensionalize” parts of speech on two continuums, Involving vs. […]

Learn More August 31, 2020

If Money Were a Person

Stop me if you’ve heard this one. A dollar bill walks into a bar… Anthropomorphism, that mouthful of a word with onomatopoeia (now we’re just doing a weird flex, Google it) like qualities is when we imbue objects or animals with human qualities. You know, like The Little Engine Who Could or Winnie the Pooh […]

Learn More August 26, 2020

Back to The Future

Marketing scholars had the chance to work with a local chapter of a national health charity. This is their story. The local chapter in Texas had limited funds and internal capacity and despite this, or perhaps because of it, the academics were able to experiment. The academic’s situation analysis revealed the following challenges, An uninformed […]

Learn More August 21, 2020

The Weak-Minded Nonsense of Generational Marketing

One of our most enjoyable and simultaneously painful Don Quixote quests is attacking the windmills of horseshit that are generational marketing and other random segmentation schemes posing as human insight. We’ve cited reams of evidence and data galore undermining the weak-minded nonsense of generational marketing, the clusterf#$% of cluster analysis and personas to nowhere. (Here, […]

Learn More August 19, 2020

How to Move Your Donor Comms Plan From “More” to “Better” in 4 Steps

Imagine, instead of GDPR or opt-in requirements or any of the byzantine rules you may have on who to communicate to and when, the new rule was this: You aren’t allowed to communicate without knowing something meaningful about the person you were writing to? ‘Meaningful’ doesn’t mean a description of what they are, e.g. age, […]

Learn More August 17, 2020

Is Your Donor Angry or Dissatisfied?

Is your donor angry or dissatisfied? Hopefully donor dissatisfaction and anger are rare in your organization though first year retention rates make a pretty strong argument for dissatisfaction being a major concern. Service failures can take many forms – e.g. name spelled wrong, sending too many solicitations, leading donors to wonder if their donation was […]

Learn More August 14, 2020

After 2000 Years, Your Chance to Make Matching Gift History

Today we’re serving a helping of Roman history paired with the an elixir to lift your pandemic depressed spirits by helping an association of fundraisers in New Zealand that’s in dire straits. Over the years we’ve offered up dozens of posts on Matching Gifts – the do’s, don’ts and effective alternatives. But, horror of horrors, […]

Learn More August 12, 2020

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Breaking Out of the Status Quo

The Great Fundraising Comeback

How Do You Find Out Why People Give?

Are You Fundraising With a Sledgehammer While Looking Out the Rearview Mirror?

Trump’s or Biden’s Convention Speech: Which Was Better?

If Money Were a Person

Back to The Future

The Weak-Minded Nonsense of Generational Marketing

How to Move Your Donor Comms Plan From “More” to “Better” in 4 Steps

Is Your Donor Angry or Dissatisfied?

After 2000 Years, Your Chance to Make Matching Gift History

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

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