Award Winning Blog - Agitator

Feedback Week: Best of the Rest

So far, we’ve covered the #1, #2, #3, #5, #9, #11 and #12 comments donors have in general feedback. What do the rest of the comments have in common? Well, they’ll all be covered in this post; other than that, it’s potpourri. At the very end we’ll cover the most important comments every organization receives. […]

Learn More February 16, 2018

Feedback Week: What People Don’t Like about Your Online Giving Process

Yesterday, we covered the two most frequent donor feedback comments. Today, we’re going to talk about #3, #5, #9, and #12. Why jump around? Because they all have to do with online giving: I want more online giving options! Make it easier to donate online! Why doesn’t it save my info online? That’s not what […]

Learn More February 15, 2018

Feedback Week: Channel and Volume Preferences

For those who missed yesterday’s post, we are going through the top donor comments to top nonprofits. And you don’t get much more “top” than channel and volume comments. Almost 20% of the total substantive comments were either “don’t mail/email/phone me” or “I would like to receive less mail/fewer phone calls/fewer emails.” For perspective, the […]

Learn More February 14, 2018

Feedback Week: Unexpressed Desires

No, that’s not the title of the latest Nicholas Sparks novel. It’s your donors’ existence if you aren’t actively soliciting feedback. For every complaint an organization hears, there are another 26 people with a similar complaint who stay silent. This probably rings true in your own life – if you have a bad experience, and […]

Learn More February 13, 2018

Fundraising’s Silver Bullet

Tom just weighed in from summertime New Zealand with the suggestion that we once again take up the important subject of donor service. He accompanied his suggestion with this quote from Seth Godin. “Reactive customer service waits until something is broken. We leave it up to the annoyed customer to go to the trouble of […]

Learn More February 12, 2018

Why “Trust” Matters in Fundraising. And What To Do About It.

The 2018 Edelman Trust Barometer reveals that trust in the U.S. has suffered the largest-ever-recorded drop in the survey’s history among the general population. Even more troubling, trust among the informed public (that would be our donors) in the U.S. imploded, plunging 23 points to 45, making it now the lowest of the 28 countries surveyed— below […]

Learn More February 9, 2018