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Breaking Out of the Status Quo

The Science of Personalized Matching

At DonorVoice we use the term personalized matching to describe the process of creating persuasive appeals that align with the phychological characteristics of the recipient donors. If you’re a regular reader of the Agitator, you already know that personalized matching works. Personalized matching applies the old adage “know your audience” to large-volume marketing. But you […]

Learn More August 31, 2022

Oscar Wilde on Fundraising Copy

“Books are well written or badly written. That is all.” Well, whatever aesthetic criteria Oscar had in mind when talking about literature, we can now scientifically say the same for fundraising copy. All I’ve ever done is write copy (I mean, I’ve done other stuff with my life, but not for a living). But it’s […]

Learn More August 29, 2022

Avoiding Being Asked? Say it Ain’t So.

If people enjoy giving then why would they ever actively avoid a fundraising ask? Being solicited and the joy that can arrive from being charitable are not synonymous.  Heck, sometimes they aren’t even distant, far-flung cousins. Relatedly, the act of giving is not what brings joy.  It is how people react afterwards.  We don’t give […]

Learn More August 26, 2022

If You’re Good at Something Does it Matter More?

Teachers were asked by their school district to complete a survey.  The experiment was a 2×2 design (one of our faves): The result?  A nothingburger.  No difference in survey participation between A-D, randomly assigned groups. To quote Paul Harvey, “And now for the rest of the story.” Researchers noticed a difference in survey participation on […]

Learn More August 24, 2022

Idea Problem or Execution One?

There are two parts to innovation, idea generation and delivering on those ideas. Academics at the London School of Economics (James and Kotak) and Oxford (Tsomocos) built a macroeconomic model to understand productivity growth as a function of idea generation and our collective ability to deliver on them. They used a sample of NYSE companies […]

Learn More August 22, 2022

If You Ain’t First You’re Last

One of the greatest movies of all time for those of us who enjoy parody, slapstick and juvenile humor is Will Ferrell’s Talladega Nights. He spends most of his life against an impossible standard of “if you ain’t first you’re last”, a motto from his father who was high on peyote at the time he […]

Learn More August 19, 2022

Statistical Significance Smificance…

Learn More August 17, 2022

Your SmartPhone Makes You, More You

I hate my phone and love it. Check that; I love my phone and hate my kids’ phones. Check that;  I love my phone and hate my kids’ phones except when I need to reach them but even then, I still kind of hate their phones because they insist on texting with initials and shorthand […]

Learn More August 15, 2022

Petitions With Purpose

I’m sure everyone in the advocacy world wonders just how well the flood of digital petitions we dump on Congress by the millions is really working.   Whether they’re simply tallied–“Yea” in this spreadsheet column, “Nay” in the other before a staff member hits delete or the autoresponder thanks the voter and promises to take their […]

Learn More August 11, 2022

Data Analysis 101: The Z-Score is Your Friend

This likely speaks volumes to my social network but I consider the z-score a friend.  The z-score is a way to compare apples to oranges. First, a baseball example then a fundraising copy one. Babe Ruth is an apple from 1919 with 29 home runs.  Barry Bonds is our orange from 2001 with 73. Did […]

Learn More August 10, 2022

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Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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