Award Winning Blog - Agitator

Any Color You Want … As Long As It’s Black

Twitterland, the nonprofit newswires, and my email lit up early Tuesday morning with news that Blackbaud, the largest provider of fundraising software to nonprofit organizations, had announced its plans to acquire Convio, one of its largest competitors, for $275 million. The deal is expected to close by the end of March. The purchase of Convio […]

Learn More January 18, 2012

Text Giving A No-Brainer

That’s one of many bits of insight provided by Pew Research’s latest study of mobile giving, which looked in depth at text giving to the Haiti earthquake disaster in early 2010, and compared that to other (prior and subsequent) mobile and online giving. What struck me was that 76% of the Haiti text givers said […]

Learn More January 17, 2012

Listening To Agitator Readers

Thanks for the great response to last week’s Agitator reader survey. We’ve gotten heaps of advice to think about … and some nice compliments too. So … who are you? If there’s such a thing as the ‘average’ Agitator reader, you are most likely to be a direct response fundraiser, in ‘the business’ for 4-10 years, […]

Learn More January 16, 2012

Thrillingly Yours

Earlier this week, we posted about the importance of the welcome pack for new donors. But of course the core message — you must re-inspire your donor — doesn’t just apply to new donors … it applies each and every time a donor makes a gift. Most nonprofits have banked their biggest chunk of annual […]

Learn More January 13, 2012

The Problem with Donor Satisfaction Programs are…the Very Satisfied

How is that blog headline for a man bites dog storyline? This seemingly ridiculous claim becomes more credible if you consider, Customer (or Donor) satisfaction programs are mostly about remediating bad experiences. Most corporate entities use customer satisfaction to evaluate a given, isolated experience – e.g. a shopping trip, a call center interaction, an in-person […]

Learn More January 12, 2012

May All Your Dreams Come True

Our pal Nancy Schwartz over at the Getting Attention blog is hosting the first Nonprofit Blog Carnival of 2012 and we hope you’ll participate in it. In case you’re wondering what a ‘blog carnival’ you can find out more here in Joanne Fritz’ description over at About.com. In short, it’s a sort of online anthology […]

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