Award-Winning Blog


How Can You Get Hooked on a Feeling?

Franceso Ambrogetti is a fundraiser who has served with many global brands, most recently (and frequently) with UNICEF in senior roles all over the globe.  He’s probably forgotten more than I ever knew about the trade. He’s also a lifelong learner and committed to digging deeper into the why of behavior and in that way, […]

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The Vanishing American Donor

The share of American households contributing to charities has dropped to the lowest level in nearly 20 years. As reported by the Associated Press,  a study published by the Lilly Family School of Philanthropy finds that from 2000, when 66 percent of U.S. households donated to a charitable organization, the number dropped to 49.6 percent in […]

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Engagement Lessons From a Dating App

Badoo is a dating app with almost half a billion registered users worldwide and 300,000 new, daily sign ups.  But the dating app biz is  a crowded space with low barriers to trying other dating apps, low barriers to exit and thefore, high promiscuity (had to, sorry). So, customer acquisition is only as good as […]

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To Social Proof or Not Social Proof, That is NOT the Question

Sorry Shakespeare.   Now get me to a soapbox. Does anyone think they aren’t influenced by what other people do?   What else explains 80’s hairstyles? Of course you’re influenced by others.  Equally inarguable is the direction of influence (I copy what those people do, I do the opposite) and degree (no influence, mild, moderate, heavy) differ […]

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Standing on the Shoulders of Giants

Back in May we previewed Ken Burnett’s new book,  The Essence of Campaigning Fundraising in 52 Exhibits and 199 Web Links —likely to become another Ken classic. Of course, we’re prejudiced because The Agitator played a small part in the book’s preparation. Roger wrote the Foreword, and some Agitator posts were linked as commentary on […]

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Stop Talking About Donor Experience. Start Measuring (and Acting on) It.

Do you really think the donor experience matters? We’d argue the only way to answer this question is by defining experience, otherwise it feels amorphous and fuzzy. An interaction with your brand creates an experience.  That experience creates a judgement by the human being on the receiving end– your donor/advocate/supporter.  Those judgements add up over […]

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