Award-Winning Blog


Is Your Charity More Like Edgar Allen Poe or Jules Verne?

Edgar Allan Poe arguably invented the modern detective story and was a key creator of the Symbolism movement in poetry, plus  he wrote one of the first science fiction novels in 1838. He died young and penniless. Jules Verne invented nothing though gets credit in some quarters for inventing the sci-fi genre with his 1863 […]

Learn More

Simple Writing Pays Off (Literally)

I stole this headline from a Harvard Business Review article.  The literal in this case is, well, literal. [Sidebar:  Are we all going to stand idly by while “literal”, literally becomes synonymous with figurative?  My British friends blame Americans and vice versa.  I say a pox on both  our houses, it’s happening, let’s put out […]

Learn More

People With Less Free Time Volunteer More?

I’ve always heard the cash or time trope.  Hell, I’ve said it. People give of time or treasure depending on which resource they have more of.  Makes perfect sense except there’s little evidence beyond the anecdotal to support it. A German research study examines the impact of income and life’s other competing interests on discretionary […]

Learn More

Who Owns the Story?

That’s the rhetorical question underlying an Amref Health UK report, a charity focused on health in Africa.  The report shares loads of useful detail on a direct mail test pitting what they call participant stories against charity stories. The report is authored by outside consultants, Jess Crombie and David Girling, in partnership with Amref.  The test […]

Learn More

Should I Sustain or Should I Go Now? Stop Pressure Tactics.

Join in Please consider joining us for the Should I sustain or should I go now learning session. If you think donor experience matters to sustainer retention then the vague term needs to be broken down into specifics and we need to get more precise. Here’s an example, a telefundraising campaign to convert digital leads […]

Learn More

Should I Sustain or Should I Go Now? Improving Journey.

Join us for Should I sustain or should I go now Last time we saw how to improve the quality of our sign-ups. So, now we have nothing but quality supporters walking through the door, they’ll all stick around, right? If only it were that easy with every part of your retention challenge living on […]

Learn More