• Home
  • Blog Posts
  • Behavioral Science
  • On Demand Webinars
  • Toolbox
  • Archives

Uncategorized

6 Minutes and 46 Seconds To Be Reminded and Inspired

   

Learn More January 15, 2024

Human vs. Machine

We humans built the machines so the “vs.” doesn’t properly credit our maker status bona fides.  Having said that, machine is often much faster and yes, better. Here’s another instance that feels pretty close to home.  This experiment used professional copywriters to draft ad campaign copy, 100 words or fewer, for an NGO for four […]

Learn More January 10, 2024

When is Less More?

Facebook is nothing if not obsessed with users using the app more frequently and for longer durations.  App notifications are like crack for this hamster wheel and so the idea of sending fewer seems anathema. But this is exactly what their data science team did because user satisfaction surveys showed a preference for fewer notifications. […]

Learn More January 5, 2024

People Don’t Give Because We Ask

Just those first few notes and I’m transported to 1981 and formative years, memories and emotions.  It creates a physical response, those music chills. Journey’s, Don’t Stop Believin’ is iconic for me but here’s the paradox: you only hear the music because Journey plays, but you don’t feel the connection because they play. You feel […]

Learn More January 3, 2024

Best of 2023: Just Make Sure They Spell My Name Right

Phineas T. Barnum, the 19th-century American showman and circus owner, reportedly said, “I don’t care what they say about me; just make sure they spell my name right.”  It’s a great line and often, it’s true. Exposure to the brand increases awareness and it tends to accrue to the positive.  We’re predisposed to have a […]

Learn More December 29, 2023

Best of 2023: Gift or Donation?

Synonyms, right?  Not really.  Words matter.  Which is used more often to frame the request, donation or gift? Pretty evenly split.  Among the top 100 U.S. Charities 83% use “gift” and 83% use “donation” followed by “support” and “contribution” at very distant 30% and 24%, respectively. And yes, that all adds up to well north […]

Learn More December 27, 2023

Continuing An Agitator Christmas Tradition

For some it’s the Yule Log. For others, mistletoe, For still others, mincemeat pie. For us, it’s Christmas carols. Here is The Agitator’s most enduring tradition. For our 17th Christmas, and into our eighteenth year, we urge you to get into a mirthful holiday spirit by enjoying to this unforgettable rendition of O Holy Night. […]

Learn More December 24, 2023

Best of 2023: Bud Light

Why did the Bud Light boycott work?  I’ll reluctantly make the case that it did work on financial terms if only to get past that debate point and on to the point of the post, which is what we can learn from the social and psychological dynamics of it. Bud Light was the top selling […]

Learn More December 22, 2023

Best of 2023: Hokas vs. Allbirds

Even non sneaker geeks probably recognize one or both brands, Allbirds and Hokas.   Both started as niche, specialty shoes catering to unique markets.  Allbirds first gained traction as eco-friendly, casual sneakers with the finance-bro, Silicon Valley crowd.  Hokas gained popularity with hard-core runners and specialty running shoe stores. So far so good.   But Allbirds founders […]

Learn More December 20, 2023

Avalanche Fundraising

I’m an avid skier but mostly on-piste, making me a novice backcountry skier and it’s this bit of knowledge that makes me more likely to take backcountry risks.  Paradoxically, more knowledge and training only increase the risky decision making.   Why are the most well-trained backcountry skiers the most likely to die in avalanches? Some of […]

Learn More December 18, 2023

<< 1 … 12 13 14 15 16 17 18 19 20 21 22 23 24 … 168 >>

Ask A Behavioral Scientist

    Behavioral Science Q & A

    Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

    Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

    Read Full Answer

    Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

    Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

    Read Full Answer

    Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

    The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

    Read Full Answer

    Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

    Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

    Read Full Answer

    Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

    I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

    Read Full Answer

    Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

    Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

    Read Full Answer

    DonorVoice products

    Commitment System

    Donor Feedback Platform™

    PreTest Tool

    TouchPoint Mapping



      • © Copyright 2005 - 2025, The Agitator. All Rights Reserved.
      • About Us
      • Privacy Policy
      • Sitemap
      • RSS Feed
      • We welcome your feedback!