Uncategorized

The Advocacy of Not Advocating

There is a healthy debate over the role of nonprofits in politics. For traditional 501(c)3s in the United States, part of our charter is that our political efforts will be minimal. Minimal, however, isn’t nothing; many nonprofits are very successful in making political change a part of their mission. Others shy away from politics and […]

Learn More July 15, 2019

The Real Limited Resource

The real limited resource isn’t money. Sure, budgets are tight for most. But if you found a magic box where you put one dollar in and got two dollars out immediately, I’ll wager phrases like “hiring freeze,” “unbudgeted expense,” and “budgeting cycle” would be thrown out the window pretty quickly. (Also, you’d have to decide […]

Learn More July 12, 2019

Are Smaller Organizations Missing Out on The Direct Mail Advantage?

I’m getting more curious and more concerned about why so many nonprofits sector so neglect the “basics.” Simple things like updating addresses. Identifying deceased donors. Or promptly sending a prompt and truly heartfelt “thank you”—on paper… in an envelope… with a stamp. “Basics” that are considered mundane but left unattended damage every organization. Many caring […]

Learn More July 10, 2019

The Donor Upgrade Conundrum

Every day on her way to work, a woman walks by the same bagel stand run by a guy who is clearly selling these bagels to survive. So every day, that woman drops a dollar in the mug and leaves without asking for a bagel. One day, she feels a tug on her sleeve as […]

Learn More July 8, 2019

Everyone Loves Fireworks

… except parents with babies trying to get them to sleep. And many dogs and their owners. And those suffering from trauma where loud, explosive noises are a trigger. And others. For them, it’s negative. Everyone loves ice cream… except the lactose intolerant. And dieters. And vegans. And those who don’t like the taste. And […]

Learn More July 5, 2019

Revolutionary Fundraising

On July 4th we Americans will celebrate our Independence Day, called such because Amxit is a mouthful. I wanted to focus on the fundraisers – as ever, the real unsung heroes of the revolution. The techniques and the situation may sound very modern… Urgent need. In 1780, the Continental Army surrendered Charleston to the British […]

Learn More July 3, 2019

F-2-F Part 4: What Data Makes a Difference and How to Get It

It’s more than ironic that a large nonprofit employing both a $5 million direct response acquisition program and a F-2-F program costing the same $5 million will cumulatively spend hundreds of hours and thousands of dollars on the preparation of their direct mail package, but totally neglect any significant investment in the training and monitoring […]

Learn More July 1, 2019

F-2-F Part 3: Missed Opportunity and the F-2-F Paradox

Given the unique opportunity to capture information directly from the donor that is essential for assuring higher retention and donor value, it is ironic that most F2F operations simply ignore this bonanza. In fact, it’s more than ironic. It’s downright wasteful and irresponsible. I call it the “The F2F Paradox”. … On the one hand, the […]

Learn More June 28, 2019

F-2-F Part 2: Avoiding the Sins of the Past

A common and dangerous misperception of F2F is that it’s seen as a powerful acquisition channel for securing monthly donors. As a result, most current F2F programs—just like their direct mail forebears– focus on acquisition volume while ignoring any serious attention to retention. And, just as in the case of direct mail, F2F will face […]

Learn More June 26, 2019

Is F-2-F Acquisition a Sustainer Oasis or a Mirage?

Face-to-Face fundraising in the United States holds great promise if for no other reason than it isn’t a grossly oversaturated channel and we’re a big, populous country. This likely explains the Paul Revere feeling some have as the Brits (and Canadians and Australians) “invade” to setup shop on U.S. shores. Why? Because in those countries […]

Learn More June 24, 2019

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: As a designer who works with non-profits on fundraising strategy, I see the language like the following: “Our supporters help empower every girl, ensuring she has the resources she needs.” I do not think the word “help” is useful–I think “Our supporters empower every girl, ensuring she has the resources she needs. ” is much more engaging. Thoughts?

Whether “help” is more engaging or not really depends on the framing and context. The word help can sometimes weaken the perceived agency of the supporter, making their role feel secondary rather than central (your point). On the other hand, help can also signal collaboration rather than implying full ownership of the outcome, which might […]

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Q: We started offering a donor cover option last april 1. The data to date suggests this may be dampening giving.eg. those who say yes to donor cover have a lower average gift (based on analysis of 6000+ gifts). I’m wondering if those who give lower gifts feel more guilt and therefore say yes to donor cover or if the presence of donor cover is making people adjust (lower) their gift size to accommodate the extra 3%. Would love any insights you have.

Great question! Here’s how behavioral science can help unpack what might be happening: Pain of Paying: Even a small extra charge can make giving feel more transactional than emotional, potentially reducing generosity. Fairness Concerns: Some donors might perceive donor cover as a surcharge rather than a contribution to the cause. If they feel the charity […]

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Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

The choice between “Your gift CAN…” and “Your gift WILL…” taps into the psychological framing of certainty vs. possibility. Currently, there is no academic research directly comparing these two framings in charitable appeals. However, I suspect no framing is universally better—the outcome likely depends on your target audience and the campaign’s goal. Here are some thoughts: Certainty Framing – […]

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Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Uncategorized

The Advocacy of Not Advocating

The Real Limited Resource

Are Smaller Organizations Missing Out on The Direct Mail Advantage?

The Donor Upgrade Conundrum

Everyone Loves Fireworks

Revolutionary Fundraising

F-2-F Part 4: What Data Makes a Difference and How to Get It

F-2-F Part 3: Missed Opportunity and the F-2-F Paradox

F-2-F Part 2: Avoiding the Sins of the Past

Is F-2-F Acquisition a Sustainer Oasis or a Mirage?

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: When writing an appeal, I waffle back and forth between writing “Your gift CAN…” or “Your gift WILL…” Any studies of which of these two words is best for an appeal?

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

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