Uncategorized - Agitator

Board Meeting Swipe File

The Easy Money Is Gone

Last week was an especially brutal one for journalism. Gannett, publisher of USA Today and nearly 100 other daily newspapers and close to 1000 weeklies began slashing journalist jobs. This in a cost-cutting move anticipating that a hedge-fund company was planning to buy the company. Some analysts were blunt in their assessment that the cutbacks are designed […]

Learn More February 4, 2019

The Sex Life of Danes and Quid Pro Donor Information

Hopefully, you’re convinced. You’ve seen you get better results when you know and prime your donors’ identities. And you think that creating content for your donors can be a valuable way of acquiring new constituents. But there’s a question at the back of your mind: will people tell you what you want to know? Will they […]

Learn More February 1, 2019

Segmenting By Lifetime Value

Different people are different. Wow. That was a quick blog post. Seth Godin, eat your heart out. “What’s that, Roger?” You think we should talk through the implications of that pity declaration a bit more? OK… Different people are different. Likewise, different donors. Donors vary by preference, channels, identities, and more. Thus, Lifetime Values vary […]

Learn More January 30, 2019

Becoming a Lifetime Value Hedgehog

Isaiah Berlin grouped thinkers into: Hedgehogs: like the hedgehog that has one strategy – curl up into a ball – these thinkers have a single defining idea Foxes: those who go wide and employ a variety of strategies. Sixty-six years of debate later, there’s no definitive argument for which style is better. What I’ll argue, […]

Learn More January 28, 2019

4 Tips When Using Cognitive Biases

In the previous posts, we busted some myths and explained the risks of having a simplified view of biases. Taking both into account, I’ll close the week with 4 short recommendations. 1. Avoid “all or nothing” thinking. Don’t believe in the universal application of biases – don’t assume that an effect observed in one context will […]

Learn More January 25, 2019

4 Risks With the Simplified View of Biases

There seems to be an obsession with biases lately – everyone talks about them, tries to explain behavior with them and sees them everywhere around us. While acknowledging their contribution is important, considering biases as the one and only answer is dangerous. When examined solely through distinct biases, human behavior appears to be concrete and […]

Learn More January 23, 2019

Monthly Donors and Mystery Shopping

Over the past 10 days we’ve focused on what is generally thought to be diminished returns in 2018 year-end giving. Some reasons why… Issues around year-end email deliverability and the content of those emails…plus the problems caused by too much volume and too many reminder appeals. One area that deserves more attention than it’s usually given […]

Learn More January 18, 2019

Poor Year-End Giving and Email Volume

Year-end giving was down (on average and especially online). M+R has said it; PMX has said it; you may have seen it yourself. The 2018 year-end giving macroenvironment cocktail was something like: Government shutdown + Tax bill shifting donations from 2019 to 2018 + Democratic House balancing out some policies + Continued mail deliverability challenges […]

Learn More January 16, 2019

Email Deliverability Part 2: The Impact of Mad Libs Fundraising

Let’s play Mad Libs to illustrate why many email appeals have a deliverability — and performance — problem. We will need: An urgency phrase, like “Act now”, “Ends at midnight”, “Last chance”, “The clock is ticking”, “Deadline”, etc A whole number between 2 to 5 inclusive A reference to what happens at New Year’s, like “the […]

Learn More January 14, 2019

Email Deliverability Part 1: Some Basics

If your Board, CEO or colleagues ask, “What’s the size of our email list?” they’re asking absolutely the wrong question. The question they—and you—should be asking is What’s the Level of Engagement of our email list?” If that “open rate” on your year-end email was 25% is it because 75% of the folks weren’t engaged […]

Learn More January 11, 2019

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Integrating an individual giving appeal with other communications from a charity can have both positive and negative effects, and the outcome largely depends on how it’s executed. Advantages of Integration Brand Consistency: Maintaining a consistent appearance and messaging across all communications can reinforce the org’s brand identity and strengthen brand recognition and trust among your […]

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Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

I’m not aware of any in-market tests specifically comparing recurring vs. gift frequency language. I suspect the answer might not be the same with all gift frequencies, nor with all people. It sounds like a great opportunity for you to test and find out what works for your audience. Based on the literature, here’s a couple […]

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Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Based on what we know from existing data, those renewal notices can actually be pretty effective in getting people to donate. They tap into our psychology – creating a sense of urgency, reminding us of past support, and using personalization to make the message hit home. They’re playing on our natural tendencies to feel obligated […]

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Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Interesting question. I had a quick look at the testing done on this topic. On the positive side, in all cases, over half of donors decide to cover the fee. In some cases, it goes as high as 65%. Not a negligible percentage at all. Here’s another test from iRaiser showing consistent results (see point […]

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Q: What are the three most important things to consider when designing a brilliant supporter journey?

There’s just one thing to consider when designing a supporter journey: the supporter. More specifically, you need to take into account: Who the supporter is i.e. their identity, which is the reason they support this cause, and their personality, which describes the way they “see” and process the world. These will determine the kind of […]

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Q: Is there any evidence that changes to the tax laws in the USA changed end of year giving behaviors? Previously, ~30% of US taxpayers filed itemized tax returns allowing them to receive a deduction for charitable giving. Tax law changed in 2017 so that now only ~10% itemize. This should mean tax year-end giving should not matter to millions of people for whom it used to matter. Is there any data evidence to support this?

I’m not an expert in this but a quick search surfaced this article on the effect of tax reforms on 2019’s charitable giving. The researchers didn’t find a reduction. Actually, they observed an “increase in charitable contributions in 2019, even with the lower tax rates and the dramatically smaller number of taxpayers who itemize their […]

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Board Meeting Swipe File

The Easy Money Is Gone

The Sex Life of Danes and Quid Pro Donor Information

Segmenting By Lifetime Value

Becoming a Lifetime Value Hedgehog

4 Tips When Using Cognitive Biases

4 Risks With the Simplified View of Biases

Monthly Donors and Mystery Shopping

Poor Year-End Giving and Email Volume

Email Deliverability Part 2: The Impact of Mad Libs Fundraising

Email Deliverability Part 1: Some Basics

Ask A Behavioral Scientist

Behavioral Science Q & A

Q: Do you have any insight on whether integrating an individual giving appeal with other comms from the charity in both appearance and messaging can uplift results? Or does the actual appeal become ‘lost’ for lack of stand-out?

Q: Is there any research on response rate impact in direct mail when referring to a sustainer gift as ongoing or recurring (catching all frequencies) v. monthly or annual?

Q: A major conservation nonprofit sends me lots of mail, many of which have on the envelope “time to renew” or “2nd notice.” I find this practice deceptive, especially as I haven’t given to said organization since 1997. It must be effective or they wouldn’t do it. But is it ethical?

Q: I find it irritating when some nonprofits accept my “gift” and then ask me to cover their credit card fees separately. It feels like a practice that does nothing to help win donors and runs the risk of turning others off. Is there any data on this either way?

Q: What are the three most important things to consider when designing a brilliant supporter journey?

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