Award-Winning Blog


Ask Less, Commit More

One.  That’s the modal number of gifts per year from your one-off donors.  File averages hover around 1.6. If you get a donor to give twice, you’re a hero. The prevailing method for earning that cape has been volume, early and often. Consider a close encounters moment.  If an alien were told to get humans to […]

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The Fundraising Story Is A Mirror, Not An Exhibit

The sector says it wants authentic stories and to avoid “poverty porn.” Both goals sound virtuous but neither has much meaning until you define what authenticity looks like or why some stories cross the line from empathy to voyeurism. Much stortelling best practice the equivalent of hosting a moral zoo. The beneficiary becomes the exhibit, […]

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Who You Send It To vs. Who It’s For

Who do I send this appeal to? vs. What do I send to this person? Both sound similar are are about communication, segmentation, planning.  But they represent entirely different ways of thinking. The first question treats the donor as a distribution problem, a targeting exercise. The process is logical, efficient, and deeply familiar. The second […]

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Dear “Donor”: Stop Calling Me What I Don’t Feel Like

Teachers were asked by their school district to complete a survey. The experiment was a 2×2 design (one of our faves): The result? A nothingburger. No difference in survey participation between A-D, randomly assigned groups. But when researchers looked at an external variable, teacher effectiveness, the picture changed. More effective teachers, who were evenly spread […]

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Donate, Donate, Donate – In Case You Missed the First One.

You need to repeat the ask.  That’s one of the more durable recommendations I see, passed down like gospel.  What’s to be inferred from this?  Donors won’t notice the ask unless it’s repeated?  They won’t know the intent absent many asks?  Maybe its once for awareness, twice for clarity, three times for action? But what […]

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Is Your Analytics the Eyeball or Factory Kind?

You run an A/B test, the Control pulls 5% Test pulls 5.3%.  Maybe the test is better, maybe it’s just noise. That’s the tension we live with, trying to separate signal from noise and reduce uncertainty in picking winners and losers. So ask: If this result isn’t real, where did the noise come from? Was it […]

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