Award Winning Blog - Agitator

Starting Over … Tom’s Take

Yesterday Roger previewed a new Agitator series with the theme, Starting Over. To Roger, ‘starting over’ means going back to and addressing the most fundamental questions: What does our donor want? Are we delivering it? Why are they leaving? As Roger sees it (watch for his rant on this tomorrow), if you aren’t focused on those […]

Learn More June 9, 2016

Starting Over

Not knowing what you’re doing is more and more acceptable in this complex and fast changing world we work in. But pretending and preaching that you know what you’re doing is dangerous. For you. For your organization. For your clients. For the future of our sector. I’m increasingly convinced that making bold predictions, spread-sheeting three […]

Learn More June 8, 2016

What Do You Do With An Envelope?

In a recent, reasonably intelligent Adweek article reviewing giving by millennials, Dennis McCarthy at Blackbaud commented: “My 23-year-old son wouldn’t know what to do with an envelope.” I’d say the same about my 22-year-old daughter. Among other handicaps, she doesn’t have a checkbook. But she does have a bank account and manages to shop online, […]

Learn More June 7, 2016

Protecting Michael Moore AND The Koch Brothers

Have the names of your contributors been illegally and publicly exposed by the Attorney General of California? See for yourself. Here’s a 116-page list of organizations whose major contributors were “inadvertently” made public on the website of the California AG. This is the third week in a row I’ve found it necessary to single out the […]

Learn More June 6, 2016

And The Ingrates Keep Expecting More!

Here’s some new bad news for fundraisers about customer service. Why is this bad news? Because these damn ungrateful consumers/customers/donors just seem to keep raising the bar … all the time expecting more and better customer service. And punishing the organisations that fail to deliver to these heightened expectations. The infographic below from JitBit delivers […]

Learn More June 3, 2016

Victory Is Ours!

The California “Warning Label” bill is dead. Killed in its crib by a fusillade of Agitator reader opposition and the outcry of nonprofits within California and all around the globe. Thanks to hundreds of tweets, blog posts, emails and phone calls from Agitators who rallied to the call, Urgent Warning: Immediate Action Required, this threat has […]

Learn More June 2, 2016